Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Easy to Use, Works Perfectly
on January 8, 2023
Posted by: Jared
Always used Netgear so I wasn’t surprised at how easy this was to connect and use right away. The range is great and speeds are fast.
Written by a customer while visiting netgear.com
Customer Rating
5
Positive equipment
on January 8, 2023
Posted by: Brigmon D. Lohman
Netgear's equipment was excellent. It had the ports I needed and the wi fi coverage for my home. The price was reasonable for being both a modem and a router. I have had Netgear products before and have always been pleased with their performance.
Written by a customer while visiting netgear.com
Customer Rating
3
Poorer internet stability vs Xfinity router/modem
on January 8, 2023
Posted by: Dorseyp29
We were hoping to receive same or better Wifi and not have to use Xfinity's rental equipment but not so post troubleshooting, rebooting and even moving the modem so it's not blocked by anything.
TV is OK, mobile devices OK, outside cameras not OK - 2 of 4 continue to drop, laptops/Ipads are spotty depending on time of day.
Normally love Netgear equipment so will try a few more things to see if we can get service back to same levels we had with Xfinity equipment
TV is OK, mobile devices OK, outside cameras not OK - 2 of 4 continue to drop, laptops/Ipads are spotty depending on time of day.
Normally love Netgear equipment so will try a few more things to see if we can get service back to same levels we had with Xfinity equipment
Response from netgear.comBy Consumer Affairs, January 18, 2023
Hi Dorseyp29,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install
on January 8, 2023
Posted by: April B
Very thorough setup instructions. Super easy. Works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on January 8, 2023
Posted by: Dustin
Decided to get this, that way I can stop paying to rent one from cable. Literally took me 2 minutes to get it plugged in and worked. Don't know to much else about stuff like this but it was easy to set up and it works great
Written by a customer while visiting netgear.com
Customer Rating
5
Solid Performance after 2 months
on January 7, 2023
Posted by: Sean
The internet has been problematic occasionally, but I feel that is more likely a problem with Xfinity.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router/Modem
on January 7, 2023
Posted by: Anonymous
I love it! Had some trouble setting it up because the password would not originally work so had to call for help. Finally got it figured out.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install
on January 7, 2023
Posted by: April B
Very thorough setup instructions. Super easy. Works great!
Written by a customer while visiting netgear.com