Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Amazing router modem
on January 10, 2023
Posted by: Meg
This was one of the best purchases I bought for my house. It not only made the speed faster it also extended the range of internet to other rooms. I was hesitant to buy this but honestly it’s worth the money.
Written by a customer while visiting netgear.com
Customer Rating
3
Good modem, poor router
on January 10, 2023
Posted by: Bentley
No trouble with the modem, but the router frequently forgets there's attached storage, or access to the IP interface, thus requiring a hard reboot. There's no software fix to allow a daily reboot.
Response from netgear.comBy Consumer Affairs, January 15, 2023
Hi Bentley,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Super easy to set up
on January 9, 2023
Posted by: Mark
The internet provider was not helpful, but the router itself is awesome, plug and play pretty much. A !
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent So Far
on January 9, 2023
Posted by: Randy Mills
Set up and connections were easy with no problems. Wi-Fi range has been strong throughout our two-story house. Highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on January 9, 2023
Posted by: Heather Bratton
Thanks to the nighthawk app, makes set up super simple!
Written by a customer while visiting netgear.com
Customer Rating
5
Router and Modem installation..
on January 9, 2023
Posted by: Annie Tanner
Works awesome and fast. Just what we needed and easy installation.
Written by a customer while visiting netgear.com
Customer Rating
5
A Great Upgrade
on January 9, 2023
Posted by: Lawrence Ohmer
We are very happy that we upgraded to this produce. No more dropped Wi-Fi during online meetings, video calls, and while watching movies and shows
Written by a customer while visiting netgear.com
Customer Rating
1
Meh 🫤
on January 8, 2023
Posted by: Josh
The app only works for certain firmware per ISP. This modem router would be a lot better if it complied with all firmwares like spectrum. It’s a hassle don’t waste your time. It’s just like any other modem nothing special.
Written by a customer while visiting netgear.com