Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
1
Device registration
on January 25, 2023
Posted by: Jon Ono
I registered my device and he help me to figure out to turn on my device. It didn’t take few minutes. The technician treated me very well. He was very professional and knowledgeable.
Thank you for your help!
Thank you for your help!
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem Wi-Fi Router
on January 25, 2023
Posted by: Dawn
This is a great Wi-Fi router. The signal through my house is exceptional. I even get a great signal in my basement. Wonderful product!
Written by a customer while visiting netgear.com
Customer Rating
3
Drops signal regularly
on January 25, 2023
Posted by: Steven
It seems like it drops signal and has to be rebooted at least once a week. Checked internet provider and that's not the issue. Will probably refund
Response from netgear.comBy Consumer Affairs, January 26, 2023
Hi Steven,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
AC1900/C7000v2
on January 25, 2023
Posted by: Anonymous
Hook up was a cinch. App was very useful. HD TV works great but none of my wireless laptops are getting near 1900Mbps. Cell phone is getting the highest @ 826Mbps
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set-up
on January 25, 2023
Posted by: Jamie
Super easy to set-up and seems to be working great!
Written by a customer while visiting netgear.com
Customer Rating
5
My stuff seems to load quickly
on January 25, 2023
Posted by: Tammy
Hi, this modem/router seems to be working well so far. I originally was looking for a different speed, but was sent this one. I am going to try it out for awhile and see if it continues to produce fast speeds.
Written by a customer while visiting netgear.com
Customer Rating
1
good product - poor tech service
on January 25, 2023
Posted by: Anonymous
tech support is there to sell you not help with issues
Written by a customer while visiting netgear.com
Customer Rating
5
Nice and Easy
on January 25, 2023
Posted by: Anonymous
Works great, easy to set up, no problems so far. Works so well I bought a second one.
Written by a customer while visiting netgear.com