Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great piece of equipment
on February 5, 2023
Posted by: B_4812603
I substitute the spectrum modem with the netgear and works wonders, great signal all over the house and outside
Written by a customer while visiting netgear.com
Customer Rating
5
Lighting fast, easy set up with ap
on February 5, 2023
Posted by: Anonymous
Got rid of the Xfinity modem and replaced it with this unit. The ap took care of everything and I have had faster speeds and it has been very reliable. Very happpy with this unit.
Written by a customer while visiting netgear.com
Customer Rating
5
good upgrade
on February 5, 2023
Posted by: R Crouse
This gateway allowed me to fully use the higher rate of speed (500mb/s) provided by my cable company,
(Charter/Spectrum). The interface was tough to initiate, but finally I have full access to the routers capabilities and options. I recommend this router.
(Charter/Spectrum). The interface was tough to initiate, but finally I have full access to the routers capabilities and options. I recommend this router.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on February 5, 2023
Posted by: T Schaefer
Set up was easy thanks to the help of netgears customer service ( I’m not that savvy with this kind of thing) I changed my cable company router to this and very happy. I have stronger WiFi signal than before. Customer service even called me back to make sure everything was good. Highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Personal use
on February 5, 2023
Posted by: Anonymous
My Netgear is doing a great job of getting what I want from it. The tech support is awesome when I need some help. Thank you for your services
Written by a customer while visiting netgear.com
Customer Rating
3
Reliable until it isn’t
on February 4, 2023
Posted by: Anonymous
I didn’t really have any qualms with this product until the other day when it randomly stopped broadcasting Wi-Fi. I tried restarting and resetting several times, scoured the internet for 30 minutes, and eventually had to set it up as a new device. This meant I had to go through my house and reconnect everything that used Wi-Fi, which was quite inconvenient for things like doorbells and garage door openers.
Response from netgear.comBy Consumer Affairs, February 6, 2023
Hi Kristen,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Finally!
on February 4, 2023
Posted by: 617mommy
Best router/modem ever! My husband and I can finally work online, stream on tv and stream music throughout our home at the same time without any lagging or coverage disruptions.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast easy connection
on February 4, 2023
Posted by: I.Llanos
This router came with clear and easy-to-follow instructions that will have you up and running in no time. I also had to call customer service and received the best assistance. The rep did everything he could to ensure my connections were seamless and even followed up a few days later to make sure everything was OK.
Written by a customer while visiting netgear.com