Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great modem!
on February 15, 2023
Posted by: Jllkmm
Super fast, easy installation. Bought another one for my cabin too!
Written by a customer while visiting netgear.com
Customer Rating
3
Great modem!
on February 15, 2023
Posted by: Jllkmm
Super fast, easy installation bought another one for my cabin too.
Written by a customer while visiting netgear.com
Customer Rating
1
Not good
on February 15, 2023
Posted by: Cmo
Overheats, doesn’t run the speeds it promises, my old router was way faster. Could be the router, or it could be xfinity trying to rip off anyone who doesn’t use their routers. Who knows!!
Response from netgear.comBy Consumer Affairs, February 16, 2023
Hi Cmo,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US, and also; https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US, and also; https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Review of Netgear Nighthawk.
on February 15, 2023
Posted by: Brandon McComsey
Easy setup. Mobile app work very well. I had a very positive experience with this Modem/router!
Written by a customer while visiting netgear.com
Posted by: Syam
Verified Purchase:Yes
Range is very small, cannot even reach basement in small townhome
Response from netgear.comBy Consumer Affairs, February 16, 2023
Hi Syam,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk AC1900 WiFi Cable Modem Router
on February 15, 2023
Posted by: John Delore
Excellent product. Easy set-up. Reasonable priced. Performance is AWESOME. Highly recommended.
Written by a customer while visiting netgear.com
Customer Rating
5
Love This Modem/Router Combo
on February 15, 2023
Posted by: Corey Graham
We were having intermittent loss of internet/wi-fi on a daily basis but since we bought this Modem/Router combo, we have not had ANY interruption of service!
Written by a customer while visiting netgear.com
Customer Rating
5
Out with Old; In with New!!
on February 15, 2023
Posted by: Curtis Winetime
My 8 year old Netgear cable modem/router began dropping email sessions about 6 months ago. I got tired of putting up with it so I purchased and installed a Nighthawk AC1900. Since that day my internet response time has increased and all my sessions remain solid; as in no more dropping. I now look forward to the next 8 years of solid and secure internet travels.
Written by a customer while visiting netgear.com