Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
1
Not very good
on April 30, 2023
Posted by: Jimmy
I owned the first version of this model and it worked great for 7 years. The upgraded model I recently purchased doesn’t work as well and I had to call technical support so they could change the settings for the internet speeds to work semi-correctly. There is no button in the current app to upgrade the firmware and the system says it requires a firmware upgrade. I called tech support and tech said it can’t be done on their end and with no firmware upgrade button it can’t be done. Don’t waste your money on this model since the internet speed service varies from slow to medium and back to slow continuously and the firmware can’t be upgraded!
Written by a customer while visiting netgear.com
Customer Rating
5
Not plug and play
on April 30, 2023
Posted by: Jimmy
I owned the first version of this model and it worked great for 7 years. The upgraded model I recently purchased doesn’t work as well and I had to call technical support so they could change the settings for the internet speeds to work semi-correctly. There is no button in the current app to upgrade the firmware and the system says it requires a firmware upgrade. I called tech support and tech said it can’t be done on their end and with no firmware upgrade button it can’t be done. Don’t waste your money on this model since the internet speed service varies from slow to medium and back to slow continuously and the firmware can’t be upgraded!
Written by a customer while visiting netgear.com
Customer Rating
1
Stopped working after3 years
on April 30, 2023
Posted by: Marize
Suddenly the wifi name disappeared and unable to connect during a work day. We checked with cox , the problem was from the router
Response from netgear.comBy Consumer Affairs, May 6, 2023
Hi Marize,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Must have!
on April 30, 2023
Posted by: mturton
Bought modem/router combo to save money from paying Internet provider equipment fee every month. Best decision ever! No glitches, easy set-up, enough Wi-Fi coverage throughout our home! Must have!
Written by a customer while visiting netgear.com
Customer Rating
5
Fast and Fantastic
on April 30, 2023
Posted by: Anonymous
Not only does the NETGEAR C7000v2 look good but it runs my internet at amazing speeds. I always thought I had poor internet until I got this. Definitely recommend for a medium sized household with 3 people.
Written by a customer while visiting netgear.com
Customer Rating
4
Good product
on April 30, 2023
Posted by: Brent stover
Product was easy to set up, and has works well. I have alot of devices connected to it, and it can handle it well
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear modem router C1900
on April 30, 2023
Posted by: GJWSCIFI
Purchased a Netgear modem router to rep[ace my Xfinity modem router. Easy to install. Once hooked up system is working great. Should have done this years ago.
Written by a customer while visiting netgear.com
Customer Rating
5
Happy
on April 30, 2023
Posted by: Robert Thoresen
This all-in-one Modem Router is fantastic. Easy to install with help available online or on the phone. Keep up the good customer satisfaction.
Written by a customer while visiting netgear.com