Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great product!
on June 9, 2023
Posted by: Val Ville
I’ve had a Netgear63 modem that lasted me over 10yrs! Do I knew I had to get another Netgear and this one is even better! There wasn’t an app for my last one because it was old. With the nighthawk, I love that I can check who/ what is logged into my wifi and allow/ debt access. I’m not sure if it keeps the blocked devices forever cause I blocked one to check and it disappeared so not sure what device that was and if it deleted for good. .The only feature I wish it had was to allow me to change the name of the device rather than me having to log into Netgear genie on my laptop. I have another wifi check app and I can assign the device. But overall, i would purchase again as well as recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on June 8, 2023
Posted by: Danielle
I bought this to replace my modem and wifi combo device and I love it. It supports all my devices and doesn't lose speed or have any lag. Would recommend
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk review
on June 8, 2023
Posted by: Robert Masterson
This new router has been everything I was hoping for and more!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Set-up
on June 8, 2023
Posted by: RBadmin1
The AC1900 Nighthawk was super easy to set up using both the Netgear app and my internet provider’s app to activate the new device. Great range within the house and significantly faster download speeds. Also appreciate the modem/router combo eliminating the need for two separate devices cluttering the desktop.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Product with Superior Performance
on June 7, 2023
Posted by: Matt Park
We started using the nighthawk and are so happy with performance. My partner and I work from home and it meets our needs!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on June 7, 2023
Posted by: Anonymous
Took a little bit to get it up and running but it works great
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install
on June 7, 2023
Posted by: Carnette
The installation instructions were fairly easy to follow. The only problem I encountered was finding the install new device button on the xfinity site. Once I located that everything worked just as laid out in the instructions. Everything has worked just fine since installation.
Written by a customer while visiting netgear.com
Customer Rating
2
Major connectivity issues.
on June 7, 2023
Posted by: Gestine Geigy
It's a great router/modem when it wants to work. Do your research before purchasing this product. This device does have issues with the modem which leads to the internet connection being dropped constantly. I had a Xfinity technician come out to my house due to this issue and he also stated it was the router.
Response from netgear.comBy Consumer Affairs, June 7, 2023
Hi Gestine,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com