Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
4
A good modem
on July 5, 2023
Posted by: dmers
A good modem but a bit difficult to set up. Needed tech support to finalize the setup (as the NetGear Genie had problems) and disconnected the 2-WiFi settings to use our Eero router. All is working fine with good speed.
Written by a customer while visiting netgear.com
Customer Rating
4
Good performance router
on July 4, 2023
Posted by: Anonymous
The Nighthawk Modem Router has performed well and I’m pleased with the ease of installation
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Ultimate Quality
on July 4, 2023
Posted by: Michael Monteleone
We had bought our first Netgear product a few years ago. Absolutely loved it. Worked flawlessly. Set up, app everything easy to use. Freak storm hit our area and lost our home PC and netgear. Upgraded home PC and rebought the same netgear model. Because it was so good! Again it integrated easy and no problems. Love it!
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk
on July 4, 2023
Posted by: Devin DiMaggio
Excellent product. No issues what so ever with connection. Lightning fast speeds.
Written by a customer while visiting netgear.com
Customer Rating
5
Solid
on July 4, 2023
Posted by: Anonymous
Great all-in-one modem/router. Not sure why but it recently factory reset after I had all my devices connected to my newly names network. Struggled a bit but then downloaded the Nighthawk app and got everything dialed back in pretty quickly. Would recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Updating router Equipment
on July 4, 2023
Posted by: Clyde Sprague
Replaced 15 year old router. Coverage increased as well as TV screen quality. Great installation support.
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointed
on July 3, 2023
Posted by: PF
My disappointment in this product can not be overstated. Connection problems, buffering, and time wasted are unacceptable.
Response from netgear.comBy Consumer Affairs, July 5, 2023
Hi PF,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing a connectivity issue or buffering with your device, we recommend visiting the following troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing a connectivity issue or buffering with your device, we recommend visiting the following troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Fantastic so far
on July 3, 2023
Posted by: Russell George
Amazing speed, and the ability to have two wifi options within one modem/router is really helpful for a big family!
Written by a customer while visiting netgear.com