Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
4
Does it’s job
on July 8, 2023
Posted by: Emily
We don’t have cable. Just needed it for the internet. Once I figured out I would still need a cable cord and hooked it up it works great!
Written by a customer while visiting netgear.com
Customer Rating
4
Netgear Nighthawk AC1900
on July 7, 2023
Posted by: Rebecca Nunes
Great router and modem in one! Easy set up through the app and good customer support
Written by a customer while visiting netgear.com
Customer Rating
5
For the house.
on July 7, 2023
Posted by: Keith B.
Works better then the spectrum modem we had. This is my 2nd netgear modem/router. The last one lasted about 7 years
Written by a customer while visiting netgear.com
Customer Rating
5
User friendly set-up
on July 6, 2023
Posted by: Anonymous
Has been awhile since setting up home modem/router. This device was easy to set up and the Netgear app made it very easy.
Written by a customer while visiting netgear.com
Customer Rating
3
Intermittent issues
on July 6, 2023
Posted by: SBenson
This is my 3rd modem router in a year. My internet provider always says the issue is the modem and every time I buy a new one the problem still occurs. Again I am having intermittent issues and again the internet provider (COX) says it’s the modem router. I wish there was a way to prove the issue is on there side and not NETGEARs equipment.
Response from netgear.comBy Consumer Affairs, July 10, 2023
Hi SBenson,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing a connectivity issue, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing a connectivity issue, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to set up, works great!
on July 5, 2023
Posted by: Derek
I purchased this to replace an older unit, the setup couldn’t have been easier and I’m happy to report no connectivity issues at all. Very easy to set up with Xfinity.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to install. Works great.
on July 5, 2023
Posted by: Mike Brelsfoard
Replaced my Xfinity router/modem to save on rental. Seams to be faster than the Xfinity system. Also purchased A NETGEAR extender to replaces 6 Xfinity extenders.
Written by a customer while visiting netgear.com
Customer Rating
1
Product lasted six months
on July 5, 2023
Posted by: MP
I'm disappointed in this product. It stopped working at six months. The service warranty ended at three months so that didn't help me.
Written by a customer while visiting netgear.com