Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Life Saver
on July 19, 2023
Posted by: Montana Shadwick
Our modem and router was blown out in a storm on a Friday afternoon after a long week. We were able to go to purchase a Netgear Nighthawk within an hour so that I could enjoy a movie night with my husband who’s away for military reasons. Set up was easy and quick! I’m very grateful.
Written by a customer while visiting netgear.com
Customer Rating
5
Up and running!
on July 19, 2023
Posted by: D.C.
I've only had the modem router for a week, but so far, I haven't experienced any problems. Hopefully, I will continue to enjoy problem-free usage.
Written by a customer while visiting netgear.com
Customer Rating
3
Works well when it works
on July 19, 2023
Posted by: Day
I got a refurbished nighthawk, the first one didn't work at all but the second one is working well. It's only been a week so we'll see how it goes
Response from netgear.comBy Consumer Affairs, July 19, 2023
Hi Day,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you experience an issue with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you experience an issue with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Satisfaction
on July 19, 2023
Posted by: John Park
The customer service was very good as it made it easy to install the modem, and the equipment works very well
Written by a customer while visiting netgear.com
Customer Rating
5
So much better
on July 19, 2023
Posted by: Jim
My old Netgear was giving out, I ordered this one. But I am not good at setting up so I called netgear They helped me. It is so much faster than before.
Written by a customer while visiting netgear.com
Customer Rating
4
Pretty Good
on July 19, 2023
Posted by: JR
Old router broke and this was the replacement. So far no issues.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR Nighthawk AC1900 Review
on July 18, 2023
Posted by: Corine Benedetti
I am very pleased with my NETGEAR Nighthawk AC1900 Modem Router. It was easy to set up and works well.
Now that I own my modem router, I no longer have to pay a modem rental fee to my internet/TV provider.
Now that I own my modem router, I no longer have to pay a modem rental fee to my internet/TV provider.
Written by a customer while visiting netgear.com
Customer Rating
4
Upgrade from smaller Netgear Modem
on July 18, 2023
Posted by: Lawrence B
My wife and I increased our cable speed and needed a faster modem to support the upgrade. Our smaller Netgear modem worked exceptionally so it only made sense to stick with the same brand. So far we’re satisfied with the Nighthawk.
Written by a customer while visiting netgear.com