Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Superior Speed
on September 15, 2023
Posted by: JadeiteJac
When speed is important this is the one. No more buffering or frozen screens.
Handles all of my devices with ease, was a fantastic upgrade to my online experience.
Handles all of my devices with ease, was a fantastic upgrade to my online experience.
Written by a customer while visiting netgear.com
Customer Rating
5
A great improvement
on September 14, 2023
Posted by: HENRY C MAHNCKE
Replaced Cable company modem router, and saw better speed right away.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up and great performance
on September 14, 2023
Posted by: Jack Med
I recently upgraded my Cable Modem Router with the NETGEAR Nighthawk AC1900. Everything has gone as smoothly as I could have expected. As a result I was able to double the speed of my internet plan and at the same time reducing my cost. The performance has been great. We are are heavy user family and not hearing complaints means all is good.
Written by a customer while visiting netgear.com
Customer Rating
3
Glitchy service unfortunately
on September 14, 2023
Posted by: Rachel
Bought the router/modem because of the great reviews, especially for gaming. The service is glitchy.
Response from netgear.comBy Consumer Affairs, September 14, 2023
Hi Rachel,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you when experiencing a connectivity issue: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you when experiencing a connectivity issue: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on September 13, 2023
Posted by: Anonymous
I replaced my old basic modem with this because I had frequent internet disconnect and slow streaming with frequent buffering. I used this modern in conjunction with orbit router. It works great and solved all the issues. East set-up and works great. I connected some Eero Pros to it and my whole house is covered. Netgear modem is very reliable, transmit signal without latency.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on September 13, 2023
Posted by: ShinyBreeder23
Great router, generally get good speeds. Would recommend to most people, but not with Spectrum/Charter internet because they don’t allow you to achieve the paid for speeds. This route can get up to 960mbps though, so it’s worth it
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on September 12, 2023
Posted by: Dan
Works great for my two bed apartment for remote workers
Written by a customer while visiting netgear.com
Customer Rating
5
Easy and fast
on September 11, 2023
Posted by: Anonymous
Replaced the 2017 outdated Apple airport router and spectrum modem with the nighthawk AC1900 combo. Easy setup, faster speeds, and downsized from 2 units to 1.
Written by a customer while visiting netgear.com