Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Works Very Well
on November 5, 2023
Posted by: Scot Ferre
Once you get it running through your Internet provider, it works very well! Highly recommended!
Written by a customer while visiting netgear.com
Customer Rating
5
Wifi
on November 5, 2023
Posted by: Anonymous
Purchased a Netgear modem and disconnected my Xfinity modem. And yours works better than theirs. Also, your crew was wonderful and helping me set it all up. Great customer service.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to set up
on November 5, 2023
Posted by: Anne
I bought this new modem/router, and all I really had to do was plug it in. I called the technical assistance number and I was helped right away to connect. He advised me to contact the cable company for the final connection. Everything necessary for hook-up was able to be done remotely. This unit works so much better than my previous.
Written by a customer while visiting netgear.com
Customer Rating
5
Best combo router modem
on November 4, 2023
Posted by: Kelsea
Easy to install following directions and ready to use in minutes! Have 11 devices connect daily and never have an issue! Fast and very reliable!
Written by a customer while visiting netgear.com
Customer Rating
5
Very reliable unit.
on November 4, 2023
Posted by: Anonymous
After contacting phone help the unit works perfectly. I recommend this modem/router for home use.
Written by a customer while visiting netgear.com
Customer Rating
5
Stable and Reliable
on November 4, 2023
Posted by: Robert Hall
The Nighthawk AC1900 is a well made router that is both stable and reliable, with 866.7 mbs speeds. It is also the most well ventilated router ever constructed!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on November 4, 2023
Posted by: Summer
Very easy to install and makes my internet run faster
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointment!
on November 4, 2023
Posted by: Pttsteelcity
Unit did not preform as described. Assigned security code would not work. Extremely disappointed with this unit.
Response from netgear.comBy NETGEAR Team, November 6, 2023
Hello Pttsteelcity,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com