Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great product
on November 15, 2023
Posted by: Bruce Style
Great power and speed. Very satisfied with it. The only comment I have is that I had trouble matching up with our provider (Xfinity) simply because when they asked for the serial number. I gave them the one on the box and pamphlet. As it turned out on the bottom on the device was -v2 after the serial number that was needed to match to their system. It worked out and I am very happy with the product.
Written by a customer while visiting netgear.com
Customer Rating
5
Great easy Heavy Duty Strong.
on November 15, 2023
Posted by: Flaghorn Bluhat
Easy set up. Much faster speed and distance than anything I ever had. Never received any signal in garage or basement before. But this unit gave a stable signal everywhere. I mean every corner even in the crawl space under the far end of the house. Home is all brick and mortar. Quality of build Netgear got it right. This thing is built like a tank. It feels heavy and solid. Not like some of other brands that have rattles and moving cases I had bought another brand the case felt like it was going to come apart that one went back.
Written by a customer while visiting netgear.com
Customer Rating
5
Much better speed
on November 15, 2023
Posted by: Brian S
My previous cable router was about 6 years old. Different brand. Old router was good when I first got it, but it wasn't keeping up with the download speeds available today and didn't have the 5G.
This Netgear Nighthawk has given me a much better connection and speed is so much better. I've enjoyed having this router. Much improvement.
Written by a customer while visiting netgear.com
Customer Rating
2
Didn’t last two years
on November 15, 2023
Posted by: Film Chick 10
Spectrum approved this router as one that would have longevity for their service. Nope, had to change it less than 18 months later. Would’ve been better off just doing a rental for their equipment
Written by a customer while visiting netgear.com
Customer Rating
5
So easy to use and awesome
on November 13, 2023
Posted by: Kenny
Awesome service. This is so much better than the one I used from xfinity. Quick and easy with great assistance from customer service area.
Written by a customer while visiting netgear.com
Customer Rating
3
Set Up
on November 13, 2023
Posted by: Cindy
The product itself is great and deserves 5 Stars. The directions for set up are terrible!! After 4 hours with phone help at Xfinity - we had to schedule a representative to come out and do the hook up. He was here for an hour and 20 minutes and also commented on the terrible directions. Eventually we got it based on trial and error. You NEED to set up the net gear app more than you need the xfinity app. There is helpful phone numbers provided in the manual from netgear to get assistance.
Response from netgear.comBy NETGEAR Team, November 14, 2023
Hi Cindy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble while installing, we recommend checking out these resources: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US, and also: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble while installing, we recommend checking out these resources: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US, and also: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Work From Home
on November 13, 2023
Posted by: Petra
Netgear's Modem Router has been working wonderfully for me and my roommates! It was easy to set-up and we have had consistently fast internet. This was a big concern for us since we both work from home and are on video call meetings all day, but we haven't had any issues so far! I would definitely recommend this item.
Written by a customer while visiting netgear.com
Customer Rating
5
Seamless Setup and Reliable Performance
on November 13, 2023
Posted by: Samad
I recently purchased a Netgear product, and as a new user, my experience has been quite positive. The installation process was remarkably easy, allowing me to set up the device without any hassles. Since then, it has been working seamlessly, delivering reliable performance. I appreciate the user-friendly design and the overall stability of the Netgear product. Highly recommended for those seeking a hassle-free networking solutio.
Written by a customer while visiting netgear.com