Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Outshines the Rest
on November 20, 2023
Posted by: Dennis Noreen
This modem router has performed beyond expectations. In an apartment complex with 100 apartments with potentially maximum interference the wi-fi speed of 226 Mbps is above Xfinity's 200 Mbps plan. Wi-fi analysis shows a signal strength of -20dBm on Channel 6 in a graph with all other apartment wi-fi speeds in a range from -70 to -57dBm.
Written by a customer while visiting netgear.com
Customer Rating
5
You get what you pay for !
on November 20, 2023
Posted by: Bowtie Guy
It's Battle of giants, Netgear vs Xfinity (Mbps) the NightHawk does it's best.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on November 20, 2023
Posted by: Rubenski
About 30 min. set up with netgear customer service. Could have never done it without them. Gr8 rep.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent product
on November 20, 2023
Posted by: Anonymous
I would not slap anyone in respect to this product. Easy setup, works great, security is perfect, and it doesn’t cheat!!!
Written by a customer while visiting netgear.com
Customer Rating
1
issues with Admin for Nighthawk AC1900
on November 19, 2023
Posted by: Anonymous
could not access admin account to make changes to security. Help desk only wanted to sell me another product to help access it, did not try trouble shooting the issue. Now I want to send it back but they will not allow me to return it. I done got another brand.
Written by a customer while visiting netgear.com
Customer Rating
1
Modem/convertor combo
on November 18, 2023
Posted by: Anonymous
I have the system in my bedroom and the internet keeps cutting out and is starting to make me mad.
Response from netgear.comBy NETGEAR Team, November 20, 2023
Hi Melissa,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource when experiencing a connectivity issue with your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource when experiencing a connectivity issue with your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Pretty good router
on November 18, 2023
Posted by: billy
Pretty good router works great so far takes a little time hookup every
Written by a customer while visiting netgear.com
Customer Rating
5
Top speed
on November 18, 2023
Posted by: Devon Murphree
The wifi and lan connections provide higher speeds on my same internet package than the modem provided by the internet provider
Written by a customer while visiting netgear.com