Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Seems Good
on December 4, 2023
Posted by: Connie Simpkins
I had a xfinity box that they charged for monthly. My Roku TV would circle forever while loading. My laptop took forever to load content and my cell was no better. Someone had told me to get my own box. I put it off for months because I am not tech savvy and knew it was going to be a big ordeal to set it up. I received it, read the directions and set it up myself within an hour. Everything is up and running with no issues. I have 3 TVs, 1 laptop and 2 cell phones. I can only compare it to the xfinity box and this one is much better for what I use it for. Plus saving me money on my bill.
Written by a customer while visiting netgear.com
Customer Rating
3
Fast speed but several compatability issues.
on December 4, 2023
Posted by: Anonymous
I was excited to have a modem/router combo that with that supported 5ghz but, after swapping over to this unit, many of my home devices failed to connect to the new network. My myq garage door opener, Amazon smart outlets, and sonos arc sound bar, can't connect to the 2.4ghz band. I went through every troubleshooting step for every one of those devices with no success. I've been browsing the web to look for answers still, but have had no luck. Considering switching back to a separated modem and router to hopefully rectify the issue.
Response from netgear.comBy NETGEAR Team, December 5, 2023
Hi Van,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your C7000 and are considering returning it. When experiencing an issue with connectivity of your device and devices connecting to it, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your C7000 and are considering returning it. When experiencing an issue with connectivity of your device and devices connecting to it, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup, but clunky using Spectrum.
on December 4, 2023
Posted by: Maskn
Setting up the Netgear equipment was easy enough, but getting it to connect with Spectrum felt pretty clunky. This comes from someone with experience setting these devices up from scratch. If you have the option, go with Xfinity instead, Netgear seems to have a better relationship with them.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR Nighthawk
on December 4, 2023
Posted by: JudyB
I’m 81 and needed to replace modem and decided on nighthawk combo, assuming I would have to call my grandson for help. Nighthawk practically set up itself, it was so clear and easy. Great product!
Written by a customer while visiting netgear.com
Customer Rating
1
Terrible Set Up Interface
on December 3, 2023
Posted by: t0chan
I was hoping to upgrade from my Netgear CM1000V2 modem to this modem-router combination. I generally like and trust this brand, but the product gave me so much trouble during set up and when finally set up gave speeds lower than when I used the modem only product with a separate router. Neither the tech support line nor the ISP could help me in a timely manner because the issue was the hardware itself. Definitely a case for not buying combination modem-routers, though the multiple ethernet ports were cool.
Response from netgear.comBy NETGEAR Team, December 4, 2023
Hi t0chan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble while setting up, we recommend checking out these resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble while setting up, we recommend checking out these resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
All in one - very fast
on December 3, 2023
Posted by: Hudson Phil
My cable modem had stopped working, I purchased a cable modem router and my internet is much faster and responsive. I highly recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Save some money
on December 3, 2023
Posted by: Anonymous
This modem replaced the modem that xFinity provided, basically same unit, but updated. It will save me rental fees and pay for itself quickly! Seems faster than old modem, overall very pleased
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AC1900
on December 3, 2023
Posted by: Amanda efird
I love this 2 - in -1 modem and router. I previously owned the first version since it first came out. The product never failed or gave any issues and is still running strong. I only had to purchase Version 2 due to Spectrum removing ver. 1 from their approved list for an unknown reason. I would highly recommend this product to anyone looking to get away from service provider modems and routers with their fees attached and sub par equipment.
Written by a customer while visiting netgear.com