Was a little tough to get it going. Jad to be on the phone with cable company to del3te mu old modem out, gibe them tje mac address for the nighthawkso they can put it in on thier end. So its not as easy as 123. But saved alot of money. They upgraded me to 1000 mbs amd still lowered my bill. So far nighthawk is working great with no hiccups. I love it