Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Works great
on April 30, 2024
Posted by: Grandma
Works good. Setting up my Brother printer to WiFi I did not understand how to input number in password. Did not know you had to click the number key pad multiple times to get number to input WiFi password
Written by a customer while visiting netgear.com
Customer Rating
5
This modem is easy to set-up
on April 29, 2024
Posted by: Kevin Forshee
Very easy setup right out of the box. It covers my whole house with no need for an extender.
Written by a customer while visiting netgear.com
Customer Rating
5
Works like a dream
on April 29, 2024
Posted by: Tanner D
Easy to setup and works flawlessly very good product
Written by a customer while visiting netgear.com
Customer Rating
1
Can’t update firmware
on April 29, 2024
Posted by: Cristos sandy
The nighthawk application isn’t working properly. I cannot update the firmware through it. When I try to download it from the website, there is no available download, it just provides the nighthawk application. The application provides me with a website link router.net that doesn’t work anymore. It’s really a mess honestly. Each direction that I am sure worked at sometime, has had some change made to it, that now has made other parts of the updating process obsolete, and have therefore made it near impossible to do. I need this issue resolved.
Response from netgear.comBy netgear, netgear, April 30, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your C7000. Your Firmware is updated via your ISP, for more information as well as a table of the most up to date firmware and various ISPs, please visit the following resources: https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router, please also visit the following link for the firmware requirements to use the NETGEAR Nighthawk App: https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your C7000. Your Firmware is updated via your ISP, for more information as well as a table of the most up to date firmware and various ISPs, please visit the following resources: https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router, please also visit the following link for the firmware requirements to use the NETGEAR Nighthawk App: https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Setup
on April 29, 2024
Posted by: Thumpermrv
Bought this to replace an Xfinity modem router to save money. Easy setup and unit has been operating flawlessly.
Written by a customer while visiting netgear.com
Customer Rating
4
It came recomended
on April 28, 2024
Posted by: CARL IZANNETTI
Cable installer had recommended Netgear for its speed and dependability.
Written by a customer while visiting netgear.com
Customer Rating
1
Slow wifi speeds compared to older C6250
on April 28, 2024
Posted by: T_Montana
I purchased this to replace my older C6250 to ensure that I'm getting the full 500Mbps speed that my plan includes. After installation & setup, which was a pain, the Wi-Fi speeds are consistently slower with a max speed of 300Mbps whereas my older C6250 consistently gave me speeds around 400Mbps. I realize that Wi-Fi speeds will be lower than a wired Ethernet connection which provided 500Mbps, but it is still disappointing that this newer modem/router has worse wifi performance than my older C6250. Also, the USB ready share is useless and does not provide full read/write access to a connected thumb drive. First time setup of the router is a pain because it requires you to log into the router and then forces you to change the default password which is a pain because the default ip address often takes you to negear's website instead of the router's login page - you have to do this weird trick of deleting browser cookies to get the router login page to work. Login of the router should only be required if you want to change settings which should be the user's discretion. The recommended Nighthawk app requires you to create an account to control your router which is absurd!
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, May 1, 2024
Hi T_Montana,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your C7000. We recommend checking out these troubleshooting resources: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance with your C7000, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your C7000. We recommend checking out these troubleshooting resources: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance with your C7000, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product.
on April 28, 2024
Posted by: Jordan Howard
Super easy to set up and I was able to fire XFINITY! It took me maybe 5 minutes…AWESOME!
Written by a customer while visiting netgear.com