Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
I love it
on August 4, 2026
Posted by: Christopher Stinnette
Lightning fried my old Netgear router/modem! Because I appreciated how smooth it operated and it's compatibility with my internet provider, I chose to purchase another Netgear device. Thank you!
Written by a customer while visiting netgear.com
Customer Rating
3
off line
on August 3, 2026
Posted by: D Human
Router keeps saying I am offline and the last time I called the Cust. Service man tried (I give him credit he tried several times) I was unable to understand him...the noise in the background was so loud I could not comprehend him and his accent was very thick. So combination made it impossible to continue. He tried but I couldn't understand.
Written by a customer while visiting netgear.com
Customer Rating
4
Good Purchase
on August 3, 2026
Posted by: Thomas Messer
The new router is still new (installed last week) but, so far, the connection is solid and it's performing well.
Something I didn't expect (and wasn't stated in the setup instructions) was having to
Something I didn't expect (and wasn't stated in the setup instructions) was having to
Written by a customer while visiting netgear.com
Customer Rating
3
wifi goes on
on August 2, 2026
Posted by: willie
phone or macbook connect immediatley. Then says no internet connection and goes off. After a couple minutes look down and it suddenly works again. Leave the house and come back and it does it again. Been doing it since day 1
Written by a customer while visiting netgear.com
Customer Rating
3
Not completely happy
on August 1, 2026
Posted by: Debra S
This modem works fine until between 8:00-10:00 pm and it shuts down for 10-15 minutes, come back for a few minutes and then down again. I’m in the process now of troubleshooting.
Written by a customer while visiting netgear.com
Customer Rating
5
Solid Quality
on August 1, 2026
Posted by: CES
I've owned a couple of Netgear Routers and will likely use only this brand.
Written by a customer while visiting netgear.com
Customer Rating
5
Wonderful product
on August 1, 2026
Posted by: Anonymous
Great speed; easy to install! Happy with this device!
Written by a customer while visiting netgear.com
Posted by: RetiredLovinIt
Verified Purchase:Yes
Second Netgear cable modem I’ve had. I would recommend this router to everyone. So easy to install
I would recommend this to a friend!
Written by a customer while visiting netgear.com