Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Much faster unit.
on July 22, 2024
Posted by: carlo sorriento
It's working great, and is much faster than my previous unit. Very happy with it.
Written by a customer while visiting netgear.com
Customer Rating
3
NETGEAR rebiew
on July 22, 2024
Posted by: Karen k
This box does spool and lose connectivity a few times a day for approximately 3 minutes and sometimes must be restarted or reset.
Response from netgear.comBy netgear, netgear, July 22, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your C7000 losing connectivity and needing to be reset. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your C7000 losing connectivity and needing to be reset. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best Choice For A Replacement
on July 21, 2024
Posted by: Paul Ernde
My previous modem router combo was not performing very well. I went to the retail store and had a combo in mind to purchase. They were out of that item and I spotted this one and decided to get it based on the information on the box. I am quite impressed with the performance of this particular piece of equipment over my previous equipment. I no longer need a repeater since the signal on this one is so much stronger.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Setup Process
on July 20, 2024
Posted by: M.S.
It's nice to have 1 system to run internet instead of separate cable modem and router. Setup was easy to follow, and app assisted in the process.
Written by a customer while visiting netgear.com
Customer Rating
5
Speed of light
on July 20, 2024
Posted by: Anonymous
Definitely way better then my original xfinity modem! So much faster
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome router. Very fast
on July 20, 2024
Posted by: Bill Young
Reaches every room in the house. Highly recommended
Written by a customer while visiting netgear.com
Customer Rating
5
Great as usual
on July 19, 2024
Posted by: S Milano
I’ve had a Netgear Modem/Routers for years. When it’s time to upgrade the new one, I will again choose Netgear. I’m always quite happy with the ease of set-up and the reliability. Because I’m now classified as an old woman (!), the easier it is to install something and having clear communications with a company makes it that much better.
Written by a customer while visiting netgear.com
Customer Rating
5
I no longer rent Internet Modem
on July 18, 2024
Posted by: LilacSue
I purchased my own internet modem and no longer have to pay a monthly rental fee. Its been in use for less then a month; only problem I had was when my electricity blipped during tornado storm, but it rebooted quickly when I pulled the plug
Written by a customer while visiting netgear.com