Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Love my modem router
on July 28, 2024
Posted by: Patrick
This modem is amazing. It is extremely fast and has very little to no issues at all. I love how I don't have to waste money on renting one from internet company. I also love having the app to be in full control to see and limit who is on our wifi or hardwired in
Written by a customer while visiting netgear.com
Customer Rating
3
Need better speed
on July 27, 2024
Posted by: Monoleto Lewis
It has been great for the most part but as of this past year, I've been experiencing a lot more buffering than I use to. Need an upgrade I guess but I can't afford the prices I'm seeing just yet so we just deal with it.
Response from netgear.comBy netgear, netgear, July 29, 2024
Hi Monoleto,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the speed of your C7000. When experiencing an issue with slow speed, we recommend running an Internet speed test on multiple devices that are connected to your NETGEAR router. If your Internet speed is fast on some devices but slow on others, you might want to troubleshoot the slow devices, or check to see if they support the same speeds as your router.. For more details on this topic please visit the following resources: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the speed of your C7000. When experiencing an issue with slow speed, we recommend running an Internet speed test on multiple devices that are connected to your NETGEAR router. If your Internet speed is fast on some devices but slow on others, you might want to troubleshoot the slow devices, or check to see if they support the same speeds as your router.. For more details on this topic please visit the following resources: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
It does the Job.
on July 27, 2024
Posted by: Pjtoohey
I replaced my old Motorola modem/router following a lightening strike. I purchased the Netgear Nighthawk AC 190 unit as a replacement. The price was right. The store had it in stock. It was easy to set up. The wifi is fast and it can handle several streaming devices simultaneously, but the signal range is a little lacking. My old Motorola was more expensive and slower, but the wifi reached every corner of the house. I now have some dead spots. Fortunately, it's not a huge issue because of the location of my devices. At some point I will most likely add wifi extenders.
Written by a customer while visiting netgear.com
Customer Rating
1
Had to Return
on July 27, 2024
Posted by: Ch Ka
Had to return, it did not work. Internet kept dropping.
Response from netgear.comBy netgear, netgear, July 29, 2024
Hi Ch Ka,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your C7000 and have already returned it. When experiencing an issue with connectivity, check the power levels of the cable line that connects to your cable modem or modem router. If you’re experiencing intermittent connections or slow speeds, your cable line might not have sufficient power levels. For more information on this topic, please visit the following resource: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you decide to repurchase the C7000 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your C7000 and have already returned it. When experiencing an issue with connectivity, check the power levels of the cable line that connects to your cable modem or modem router. If you’re experiencing intermittent connections or slow speeds, your cable line might not have sufficient power levels. For more information on this topic, please visit the following resource: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you decide to repurchase the C7000 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome and quite versatile
on July 26, 2024
Posted by: Dolphin8167
I bought this router to save money on router rental fees and it turned out to give a decent flex of getting connected with just my router mac at least on spectrum.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on July 26, 2024
Posted by: Anonymous
The router is perfect for me to connect to the internet without the lease of a router from Xfinity. Having my own router saves me money. This is the best router to have.
Written by a customer while visiting netgear.com
Customer Rating
4
Gentle
on July 25, 2024
Posted by: Tru
Excellently fast while connected via Ethernet cable. WiFi connection is good, but lacks deeply with range. I am a fan of NETGEAR. Godspeed. And godbless.
Written by a customer while visiting netgear.com
Customer Rating
2
Underwhelming Performance
on July 25, 2024
Posted by: Anonymous
I installed the new router/modem hoping it could replace my xfinity device but after the swapp my uploads dropped from more than 800mb/s to under 600 and the uploads were even worse. It struggles to support more than a few device simultaneously without lag and it has fewer management tools than comparable manufacturers. If your looking for a device that is plug and play and only have few devices, and you're not running anything that requires a quick connection than the NETGEAR C7000v2 is perfect for you.
Written by a customer while visiting netgear.com