Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Performance exceeds expectations
on July 30, 2024
Posted by: Tom C
WiFi is much faster with this device. Streaming is now a breeze. Very happy with the performance of this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazingly Fast
on July 29, 2024
Posted by: Curtis Pelham
By far the best router/modem combo I have ever had. Use it with Xfinity internet and never have any issues!
Written by a customer while visiting netgear.com
Customer Rating
5
Very pleased
on July 29, 2024
Posted by: Amy Eldert
Reliable and powerful, easy to install with app usage. I like it a lot
Written by a customer while visiting netgear.com
Customer Rating
5
Really love netgear
on July 29, 2024
Posted by: Debra Perrone
New house new system we really very pleased with our Internet. It’s never been this great.
Written by a customer while visiting netgear.com
Customer Rating
5
New Nighthawk router
on July 28, 2024
Posted by: John Rapini
Easy to set up and happy to say it has been working perfectly.
Written by a customer while visiting netgear.com
Customer Rating
5
Exactly what I expected
on July 28, 2024
Posted by: Breandan M
Love the quality of this product and how easy everything was to set up! Highly recommend!
Written by a customer while visiting netgear.com
Customer Rating
1
Absolute Garbage
on July 28, 2024
Posted by: Mark L. Sterley
If zero stars were an option, that is what this product, coupled with NetGear support, earned. I purchased this device and attempted to set it up as per the instructions. With over 20 years in the IT industry, I have set up a few pieces of equipment. At one point, the device connected then disappeared. I called support to resolve the problem. After one hour of rebooting, nothing. That seemed be the only solution. Reboot - repeatedly. I had to leave the house, and upon my return, the device worked for 20 minutes. Another call to support where the reboot repeatedly was tried and tried and tried. The device would connect, then disconnect after 5 seconds. The WiFi signals would disappear. The problems kept leading me to suspect the hardware was faulty but know, reboot. Then I was asked to see if I could connect via ethernet. A. it connected wirelessly more than once. B. My laptop does not have an ethernet port. The inept support person suggested I reach out to a family member who has a laptop to resolve the problem. After 2 frustrating hours, I hung up. The following morning, after not connecting again and verifying with my ISP, who was blamed several times, the device was registered, I made a 3rd call to the support. Finally, I was told the hardware was faulty. Over 3 hours to determine the hardware was bad. Something that was apparent in 15 minutes. Glad to say I am now a happy Arris owner.
Written by a customer while visiting netgear.com
Customer Rating
3
Performance
on July 28, 2024
Posted by: Paresh
We don’t get sufficient download speed to enjoy our devices at home, also interruption to work from home
Internet provider told that they had good signals
Internet provider told that they had good signals
Response from netgear.comBy netgear, netgear, July 29, 2024
Hi Paresh,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the speed and connection of your C7000. When experiencing an issue with speed and connection, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the speed and connection of your C7000. When experiencing an issue with speed and connection, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com