Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7 out of 5
4.7
(12,218 Reviews)
Open Ratings Snapshot
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product. 
(
39 out of 64
)
Best Buy Privacy Policy
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5 out of 5
5
Great access point
on March 30, 2026
Posted by: Database
This is a great router that I use for my investment property which is on the 4th floor and the pool is right underneath. This router allows for the WiFi to be picked up around the pool which I was not expecting.
Written by a customer while visiting netgear.com
Customer Rating
1 out of 5
1
Unable to Upgrade Firmware
on March 27, 2026
Posted by: Theos Mamaw
I was initially excited about this product. But quickly found out. It’s impossible to upgrade.
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Would buy again
on March 27, 2026
Posted by: Kenny Phillips
This is my second netgear router, they've never done me wrong.
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Working great
on March 26, 2026
Posted by: Kim
Easy setup and has been a great improvement! Pretty easy setup. Aa little confusing as I had to reach out to carrier, wasnt clear.
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Review of the nighthawk I purchased
on March 26, 2026
Posted by: Aaron
I am very pleased. Easy start up process. Easy as in I was walked through the start up process through the Xfinity app. The nighthawk had to reboot first thing but other than that it was easy.
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
The Right Cable Modem Router for us
on March 25, 2026
Posted by: Laurie
After a few months of laggy reception, this new device provided us the update that our family needed. Relatively easy to set up.
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Love the app also
on March 25, 2026
Posted by: Ed
Had Motorola it keep buffering driving me crazy. No more buffering. Happy wife!
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Got it done without a hitch.
on March 24, 2026
Posted by: Lucian Dudley
It took some time but the issue was resolved to my relief.
Written by a customer while visiting netgear.com
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