Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
It Works
on September 10, 2024
Posted by: Sharon Lupton
The unit is great but it took 3 calls to Cox for them to figure out they needed to disconnect my old modem to connect the new one. Tech is going to drive me insane.
Written by a customer while visiting netgear.com
Customer Rating
3
It’s ok
on September 10, 2024
Posted by: Steve
I was having trouble so the tec told me to replace it I did and the same issue is still happening
Written by a customer while visiting netgear.com
Customer Rating
2
Outdated
on September 9, 2024
Posted by: HB
Worked for 1 day and then kept dropping connection and was extremely slow even when connected. Only WiFi 5 and does not seem to be supported by Xfinity. We upgraded to a Netgear Nighthawk with WiFi 6 and it’s like night and day.
Response from netgear.comBy netgear, netgear, September 10, 2024
Hi HB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you were having a difficult experience with the C7000. We experiencing an issue with connectivity or speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you were having a difficult experience with the C7000. We experiencing an issue with connectivity or speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Rods review
on September 9, 2024
Posted by: Rodney Cousyn
My new Nighthawk Router Modem was perfect for what i wanted and needed. Easy pick up and easy to setup, and it works perfectly the first time.
Written by a customer while visiting netgear.com
Customer Rating
5
Working Good so Far
on September 9, 2024
Posted by: James R Taylor
Not much to say so far, this NETGEAR replaced my older NETGEAR. Working fine, but I have only had the modem router for a week or so.
Written by a customer while visiting netgear.com
Customer Rating
5
Impressive
on September 8, 2024
Posted by: Abraham Chávez
I was super impressed at the speed specially since so many were on the same connection.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear modem/router combo did the job
on September 7, 2024
Posted by: Bpress111
I purchased this Netgear modem/router after we returned from vacation and discovered my Motorola modem had stopped working. It was a very easy and quick setup and we were back up and running just in time for my grandson to watch a movie for bedtime. It has done an excellent job so far. I would recommend.
Written by a customer while visiting netgear.com
Customer Rating
4
Seems to work well
on September 6, 2024
Posted by: Anna
We’ve got a pretty small space but this has strong signal everywhere in our apartment (usually doesn’t get great service because of all the floors/concrete above us). Having two network options is nice for guests and working from home.
Written by a customer while visiting netgear.com