Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Love the Nighthawk
on November 12, 2019
Posted by: Debra
Bought the Nighthawk 1900 for my new home. So far it is holding up to its name. Easy to setup and configure and connect other devices.
Written by a customer while visiting netgear.com
Customer Rating
4
Great Product
on November 12, 2019
Posted by: Anonymous
This has been a very good router and it maintains internet connection without interruption. I would definitely recommend this product to anyone looking to buy or upgrade to a new cable modem / router.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem Router!
on November 12, 2019
Posted by: Anonymous
Love the ease of setting it up and the graphical interface. Easy to use and manage and super fast! Did I also mention we save $13 a month on modem router rental fees from our internet service provider? 10 out of 10! I’m a Netgear fan for life.
Written by a customer while visiting netgear.com
Customer Rating
5
Very High Quality Product!
on November 11, 2019
Posted by: Michael Linvill
Our modem died and we needed a new one so we decided to go with the Netgear Nighthawk based on it’s fair price and high speed abilities. It is also a modem and router so it definitely boosted our internet capabilities!
Written by a customer while visiting netgear.com
Customer Rating
5
Great Upgrade Best WiFi Router
on November 11, 2019
Posted by: Chicoboy310
I got this as a Upgrade and ohh boy it works great. Can’t complaint it does the job.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on November 11, 2019
Posted by: Ken Rosario
With the Netgear genii setup was easy. And when I did have an issue tech support was very good. Once I got through to a person.
Written by a customer while visiting netgear.com
Customer Rating
5
Best modem out there!!
on November 11, 2019
Posted by: Anonymous
This is the best modem hands down. I previously had the Spectrum rental modem but had nothing but issues. A soon as I switched to this all the issues went away. It had a super strong signal and it is able to handle all my devices with out issues. 3 phones, 3 laptops, 2 streaming TV’s, Alexa, and a remote garage door opener without even batting and eye. Best purchase and worth every penny!! Thanks Netgear!!
Written by a customer while visiting netgear.com
Customer Rating
1
Continuously loses connection
on November 11, 2019
Posted by: Anonymous
This modem router regularly loses/drops connection. I have verified the with Comcast the signal is being received. I was 1 week past the 3 month coverage period and Netgear would not help resolve the issue without me buying a service plan. I will never buy a Netgear product again.
Response from netgear.comBy NETGEAR Team, November 14, 2019
Hi Lisa,
We are sorry to hear that you had a difficult experience with this modem. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed. We are happy to look into the support opportunity with you. Please reach out to us at Netgearteam@netgear.com with a link to your review and your product serial number.
Thank you.
We are sorry to hear that you had a difficult experience with this modem. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed. We are happy to look into the support opportunity with you. Please reach out to us at Netgearteam@netgear.com with a link to your review and your product serial number.
Thank you.
Written by a customer while visiting netgear.com