Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
3
Cant use as wifi router
on December 23, 2019
Posted by: Phatphriar
False DOS attacks reported in logs, at this time you lose external connectivity...also you want to get your ISPs modem to fix this you can use this device as JUST a wifi router.
Response from netgear.comBy NETGEAR Team, December 24, 2019
Hello,
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Cant use as wifi router
on December 23, 2019
Posted by: Phatphriar
Had issues using this as a modem. Lots of false DOS attacked and then I would lose internet connectivity. So got a modem from my ISP, with the intent to just use this as a wifi router..so just want to warn everyone this device HAS TO BE A MODEM....
Written by a customer while visiting netgear.com
Customer Rating
1
Precision
on December 18, 2019
Posted by: Robert
Strong signal doesn’t lagged which’s very good when playing game
Written by a customer while visiting netgear.com
Customer Rating
3
Great Modem Router
on December 16, 2019
Posted by: Maxx
I needed a new modem/router when I started streaming TV. It does a great job. However I had issues getting my Ring doorbell and Chromecast to connect. After some research on my own I was able to get the issue resolved. Their call in customer support is not very good.
Response from netgear.comBy NETGEAR Team, December 16, 2019
Hello,
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with our support team. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into your feedback with you.
Thank you.
NETGEAR Team
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with our support team. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into your feedback with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Stopped working in 2 weeks
on December 7, 2019
Posted by: Marcus
The device isn’t working and won’t reset or anything now. All we did was unplug it for five minutes to move furniture.
Response from netgear.comBy NETGEAR Team, December 9, 2019
Hello,
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Router/Modem combo
on December 7, 2019
Posted by: Angel
Combo seems to be working good if only I could get my cable company to cooperate. This is actually the one they recommended.
Response from netgear.comBy NETGEAR Team, December 9, 2019
Hello,
Thank you for your review of this extender. We appreciate your feedback and we want you to know that your experience is important to us. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of this extender. We appreciate your feedback and we want you to know that your experience is important to us. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Low signal
on December 4, 2019
Posted by: Anonymous
Pursued this system thinking I would would get better coverage out in my yard, this did not help
Written by a customer while visiting netgear.com
Customer Rating
5
It the best
on December 1, 2019
Posted by: Anonymous
Gender:Male
Length of ownership:1 year or longer
I did a review a long time ago I brought it when first came out 3 or 4 ago still try with other new brands still one of best walls no problems no need to buy extender or wifi extender.plug and play no need to look instructions or anything i just connect put to computer you go from their you can connect too phone but you need the computer to have control of parents control.
I would recommend this to a friend!
Written by a customer while visiting netgear.com