Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great Product
on January 14, 2020
Posted by: Steven Mai
I really recommend this product. It is great and fast speed and easy to setup.
Written by a customer while visiting netgear.com
Customer Rating
3
wifi signal strength
on January 14, 2020
Posted by: Rakesh
good one, only better thing could be done is to increase the wifi strength more wider. something like wifi mess.
Response from netgear.comBy NETGEAR Team, January 15, 2020
Hi Rakesh,
Thank you for your feedback on the C7000 Modem. if you need further help Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your feedback on the C7000 Modem. if you need further help Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Only lasted a year
on January 13, 2020
Posted by: Tim Wurtz
Well only lasted a year and wouldn’t Connect to the internet anymore.
Response from netgear.comBy NETGEAR Team, January 14, 2020
Hello,
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Faster Router Option
on January 13, 2020
Posted by: Audra
This router seems to be faster then our old netgear router. My son games and seems to have a bit of trouble with service dropping off on occasion.
Written by a customer while visiting netgear.com
Customer Rating
4
So far so good
on January 13, 2020
Posted by: Eric
My previous modem/router was 5 years old, so this is a nice upgrade. Easy set up.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Modem
on January 13, 2020
Posted by: JACK R
This unit has performed excellent right out of the box.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome router/modem combo
on January 13, 2020
Posted by: Anthony Alarcon
This bad boy just simply keeps up with anything my family throws at it and not one of the three members in my house have to worry about bandwidth it has plenty
Written by a customer while visiting netgear.com
Customer Rating
1
Nighthawk conflict
on January 13, 2020
Posted by: Dan
The nighthawk modem does not show any increase in speed to cable company modem, additionally my Cisco VPN disconnects and reconnects frequently. I have not been impressed with Netgear and to chat with somebody they want me to pay a monthly fee.
Response from netgear.comBy NETGEAR Team, January 13, 2020
Hello,
Thank you for your review of the NightHawk modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of the NightHawk modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com