Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Excellent modem and router
on March 30, 2020
Posted by: kraghav82
Due to pandemic entirely family started working from home or online virtual school. The previous router was only 25 Mbps after upgrade now we are easily getting 200 Mbps (plan max). Supports xfinity Comcast. Excellent modem/router.
Written by a customer while visiting netgear.com
Customer Rating
4
Decent Modem Router Combo
on March 30, 2020
Posted by: Neal
The unit works well, it offers decent speed but I can’t seem to resolve the issue of the 5g not showing in all my components. If I change the network name and password the 5g network doesn’t always show up in my computer or TV. If I reset to the default name and password it shows up. Besides that it works great.
Written by a customer while visiting netgear.com
Customer Rating
1
Modem/router
on March 30, 2020
Posted by: Angel McQuate
Constant buffering. Internet has strong signal. Constantly resetting equipment. Very disappointed.
Response from netgear.comBy NETGEAR Team, March 31, 2020
Hi Angel,
I have linked a resource to help you troubleshoot your wireless network
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Thank you,
NETGEAR Team
I have linked a resource to help you troubleshoot your wireless network
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Purchase
on March 30, 2020
Posted by: Gregg Z
I noticed the difference as soon as I connected for the first time. My phone no longer hangs up and the performance is much improved over my old modem.
Written by a customer while visiting netgear.com
Customer Rating
3
Great hardware software not so much
on March 30, 2020
Posted by: i3 Creations
The stability and range of this router is great. However the software required to implement parental controls crashes on launch making it unusable.
Response from netgear.comBy NETGEAR Team, March 31, 2020
Hello,
Here is a resource that will help you with the Live parental controls.
We do recommend using the Desktop version:
https://kb.netgear.com/25687/How-do-I-set-up-Live-Parental-Controls-on-my-NETGEAR-router-using-the-genie-desktop-app
Thank you.
Here is a resource that will help you with the Live parental controls.
We do recommend using the Desktop version:
https://kb.netgear.com/25687/How-do-I-set-up-Live-Parental-Controls-on-my-NETGEAR-router-using-the-genie-desktop-app
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Defective
on March 29, 2020
Posted by: Lena
Netgear offered a replacement but makes you pay for shipping their defective product. I do like the size and easy set up. I hope the new one works because this one cuts out every 15 minutes and only gets 20-30 mbps at most.
Written by a customer while visiting netgear.com
Customer Rating
5
Great experience
on March 29, 2020
Posted by: Robert
Mode/router works consistently well and comes with great app support. It can support a family of 4 with multiple devices online along with hard wired connections. Reaches most rooms of a large apartment or house.
Written by a customer while visiting netgear.com
Customer Rating
4
Good product
on March 29, 2020
Posted by: Anonymous
Product was easy to install and setup right out of the box. Reason this is getting 4 stars instead of 5 is the internet is a bit slow, and it is due to the router and not my provider.
Written by a customer while visiting netgear.com