Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
1
Getting connected
on May 10, 2020
Posted by: Netmoney2
I am having a hard time getting this connected to the internet been on the phone for over an hour with the cable company still not working this is the second unit I have gotten
Response from netgear.comBy NETGEAR Team, May 11, 2020
Hello!
We may be able to help as well. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We may be able to help as well. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Hard to set up. Good perfomance thereafter.
on May 10, 2020
Posted by: AD
Not as easy to set up as the last model I purchased but seems to be worth the effort so far. Thumbs up for speed, not getting as hot as the last model I owned and all in one modem - router combination. The Netgear Net Genie and set up = Thumbs down. Both are a pain. Answers to simple questions are too hard to find or non-existent.
Written by a customer while visiting netgear.com
Customer Rating
5
Covers my whole house
on May 10, 2020
Posted by: Justin
We love the modem! Getting great service throughout our 3000sqft home. We bought a satellite receiver for the upstairs and got to return it because this monster is spitting 5g throughout half the neighborhood!
Written by a customer while visiting netgear.com
Customer Rating
5
Wow!
on May 10, 2020
Posted by: Jason P.
All I can say is wow! Speed is exceptional and I have walked all over my house testing the signal and am yet to lose any signal strength. My only regret is I didn’t purchase it much earlier!
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t waste your money
on May 10, 2020
Posted by: Troy
Hasn’t worked in months. Still trying to get this paperweight to work. Just resets and goes out constantly. Please avoid. Save yourself from the headache
Response from netgear.comBy NETGEAR Team, May 11, 2020
Hi Troy,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the setup. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the setup. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
It works!
on May 9, 2020
Posted by: Brett
I’ve had other brands that didn’t work as well as this one has.
Written by a customer while visiting netgear.com
Customer Rating
5
Much needed upgrade
on May 9, 2020
Posted by: John A
Before this awesome modem/router unit, we had a modem AND a router. With the AC1900, we’re saving money on the modem rent and electricity. The 4 ports are more than enough for our devices. Our ISP provides us with up to 200mbps of internet download speeds and with this modem/router, we sometimes even go above that speed. The internet would never crash or drop in speed unlike our old modem. The range of the signal is also much further and reaches throughout our entire apartment. If you are thinking of buying this modem/router, I highly recommend it.
Written by a customer while visiting netgear.com
Customer Rating
2
Nighthawk ac1900
on May 9, 2020
Posted by: Isidro lamas
Product looks sleek, I’m sure it’s nice product but it didn’t work for me. It was to much of a hassle to making it work properly with my internet provider
Response from netgear.comBy NETGEAR Team, May 11, 2020
Hi Isidro,
If you have had issues with your C7000 we will be happy to help you. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts.
Thank you.
If you have had issues with your C7000 we will be happy to help you. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts.
Thank you.
Written by a customer while visiting netgear.com