Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
1
Buyer Beware! Only 600 Mps Max through Xfinity
on May 26, 2020
Posted by: NancyD
Gender:Female
Length of ownership:6 months
I only upgraded because it says on the box that it was made for Xfinity and can get up to 960Mps download speeds. This is not true! Xfinity said the router can only receive 600Mps since it is 3.0 docsis and not 3.1. The router cannot be returned since it is already opened. I want to be able to get the Gigabit speeds that I paid for.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, May 27, 2020
Hi Nancy,
This is a dual-band product. The 2ghz band is only capable of 600Mbps. The 5ghz band can reach up to 1300mbps.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
This is a dual-band product. The 2ghz band is only capable of 600Mbps. The 5ghz band can reach up to 1300mbps.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Netfear Cable Modem
on May 26, 2020
Posted by: Peter
Works great! WiFi is stable and longe range, perfect for me and my family.
Written by a customer while visiting netgear.com
Customer Rating
4
Good router/modem Combo
on May 26, 2020
Posted by: Anonymous
I really like this router/modem combo. It really cleans up space and looks elegant. My only issue is that we need to restart it a lot, although there may be some issue here caused by the internet service provider.
Written by a customer while visiting netgear.com
Customer Rating
4
Great product, poor service
on May 26, 2020
Posted by: Bernard J Bartelli
I got the C7000v2 to replace the standard Xfinity cable modem. I had limited wifi coverage in our small ranch and the new netgear fixed that. The Xfinity parental controls did not always work right. If I shut off a small set of devices for a long time (a couple of days) then my through put on all the other devices started to decrease to the point they were unusable. As soon as I unblocked the other devices everything improved. I tried calling Netgear mutliple times to ask some questions about remote access (which this device does not support) and other items and each time I talked with a nice person who could do nothing for me except open a case number and say someone will get back to me soon. They never had. Their support is non-existent.
Written by a customer while visiting netgear.com
Customer Rating
5
Happy Customer
on May 26, 2020
Posted by: Larry M
Very happy with this product. Internet connection is great and the WiFi is strong for both standard and 5G.
Written by a customer while visiting netgear.com
Customer Rating
4
Great for the Oroce
on May 26, 2020
Posted by: Darkchild
Overall, pleased with the producer and what is able to do within my budget. Would recommend, both for its fast speed (we have 12 devices) and price.
Written by a customer while visiting netgear.com
Customer Rating
2
No phone
on May 25, 2020
Posted by: RAHNETGEAR
We had to return this unit. It had no port for our telephone connection.
Response from netgear.comBy NETGEAR Team, May 26, 2020
Hello,
We understand that there may have been some confusion about the product that you needed. If we can be of further assistance please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We understand that there may have been some confusion about the product that you needed. If we can be of further assistance please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
It’s worth it!!!
on May 25, 2020
Posted by: Yuka
It’s been a 5 years I’m using this model. Working still great !!! I can use anywhere in my house without problems. I thought it’s pricey when I bought it but after 5 years I’m still satisfied this modem.
Written by a customer while visiting netgear.com