Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Definitely worth it
on October 10, 2020
Posted by: Luis Burgos
I didn’t want to continue paying for my internet provider equipment rental I decided to buy my own to save some money. Now I’m getting the speed that I’m paying for and I don’t have any connectivity issues and the process to set it up is very easy using the app. I ended up buying one for my mother as well, very good build quality rating 10/10
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear works great
on October 10, 2020
Posted by: Cfelty3
Up graded wireless router modem combo it’s been doing a great job getting coverage throughout the house setup process was pretty easy with some tech help.
Written by a customer while visiting netgear.com
Customer Rating
5
Simple and easy
on October 10, 2020
Posted by: MELISSA
Extremely easy to connect and set up. Came with all necessary cables and after one short phone call to internet provider we were good to go! Highly recommend!!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent!!
on October 10, 2020
Posted by: Jay
This modem/router is ready to use! It is simple and easy to set up. No dropping signal. The app is awesome too. Love it!
Written by a customer while visiting netgear.com
Customer Rating
5
very good modem
on October 9, 2020
Posted by: Oscar
i tried other modems never gave the speed they promised and netgear gave me very good performance
Written by a customer while visiting netgear.com
Customer Rating
5
use as primary router with Comcast
on October 9, 2020
Posted by: Huy D Trinh
So far, it works fine. The WIFI range is not able to cover my whole house. I have install a second router as an access point (extender)
Written by a customer while visiting netgear.com
Customer Rating
5
Modem router
on October 9, 2020
Posted by: Mel
Product works great increased my data speed tremendously.
Written by a customer while visiting netgear.com
Customer Rating
1
Great, but...
on October 9, 2020
Posted by: Anonymous
I’ve always loved Netgear’s products. I’ve owned at least 10 over the years, routers, hubs, NAS Storage, you name it. But the AC1900 will be the last. The Cable Moddm/Router is a great piece of kit, but the support fight between Spectrum and Netgear has left me with unresolved and consistent dropping of internet both wired and wireless. Spectrum believes it’s the 3.0 standard on their now DOCIS 3.1 network. They think a bios update would fix it, but their network team has run into roadblocks with Netgear. Netgear of course blames Spectrum. When I tried to get Netgear to replace the modem under warranty, after literally 8 hrs on three phone calls, they refused. Lights are green the heavily accented man repeated, there’s nothing we can do. I even offered to pay the difference to upgrade to the DOCIS 3.1 Nighthawk, but nope. I purchased the AC1900 in May 2020, less than 4 months ago, and they won’t help at all. Out of my free 90 days support. So I have to buy a support contract to get a warranty repair I asked? Afraid so... My last Netgear purchase, PERIOD.
Response from netgear.comBy Consumer Affairs, October 12, 2020
Hi Eric Ravensmith,
Thank you for the feedback on your Modem Router. You should not have disconnections. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for the feedback on your Modem Router. You should not have disconnections. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com