Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Fast and reliable
on October 19, 2020
Posted by: Anonymous
After 3 years of usage, I can not be more happy, it already paid for itself with fast, reliable excellent wireless performance.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect router/modem for gaming
on October 19, 2020
Posted by: Michael Eason
I used Motorola before and kept having issues so I purchased this and it works amazing
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on October 19, 2020
Posted by: Anonymous
This product runs great. Was easy to setup and gives me the speeds that I pay for and sometimes even more. Highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Good
on October 19, 2020
Posted by: Jennifer
Good just had issue year later do to loosing power
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router!
on October 19, 2020
Posted by: John Bueno
The router works great! The speeds are instant unlike the rented one you get from Xfinity. There are no drops and so far no issues!
Written by a customer while visiting netgear.com
Customer Rating
1
Reboots several times a day!
on October 19, 2020
Posted by: MicheleAnn24
Gender:Female
Length of ownership:3 months
Purchased this in July 2020. It began rebooting itself periodically shortly after that. Yesterday, it began doing it in the afternoon and is still doing it today. We have had no internet. I hooked up our old Netgear router and bingo, we have service. The 9100 was not cheap and should have been much more reliable!
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, October 20, 2020
Hi MicheleAnn24,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Like
on October 19, 2020
Posted by: Anonymous
Love the netgear modem. Easy setup and so far no problems. Fast service.
Written by a customer while visiting netgear.com
Customer Rating
5
Phenomenal Router!
on October 18, 2020
Posted by: Starlink
Unbelievably fast and long range router. I have a three story home. The router is on the second floor. All three floors get full bars and close to 200 mbps. I put this router head-to-head with the new Google Nest Wifi with a mesh system and the Nighthawk won by a landslide.
Written by a customer while visiting netgear.com