Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
2
Not good
on November 17, 2020
Posted by: Anonymous
Router keeps dropping internet connection. Have to restart it many times a day.
Response from netgear.comBy Consumer Affairs, November 18, 2020
Hi Mac McInnis,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk Supper
on November 17, 2020
Posted by: DJ
Love the Netgear Nighthawk. Easy to set up. Works great.
Written by a customer while visiting netgear.com
Customer Rating
5
It works
on November 17, 2020
Posted by: Thomas
My previous router was dropping my phone and after talking with a friend who’s a network administrator for a hospital he recommended buying a modem/router combo because we both have spectrum internet and the same thing was happening to him. Problem solved and no issues so far after two months.
Written by a customer while visiting netgear.com
Customer Rating
5
Best so far
on November 17, 2020
Posted by: Keyerra King
I’ve only had this modem about a month but so far, so good. We haven’t had any connection issues from the modem itself so I’m pretty pleased with it. It’s the first one I’ve ever purchased myself and it’s doing it’s job well.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Purchase
on November 17, 2020
Posted by: Efra
I upgraded to the Nighthawk ac1900 router and instantly saw a big difference in my wifi speeds . My video streaming on my tv is excellent.
Written by a customer while visiting netgear.com
Customer Rating
5
NIGHTHAWK
on November 17, 2020
Posted by: MARSH
this was recommended to me by cox cable. It is a great cable mode, router.
Written by a customer while visiting netgear.com
Customer Rating
4
Net gear Nighthawk
on November 17, 2020
Posted by: Kris A McNulty
Works great easy to set up would def buy more products from you.
Written by a customer while visiting netgear.com
Customer Rating
3
Unable to update privately owned device firmware
on November 17, 2020
Posted by: Oragnz
Netgear is sticking to its untenable policy of not allowing firmware updates to this privately owned device. I want to be as secure as I possibly can in this era. By not allowing this they may be leaving all of us who rely on this device open to hackers. Please rethink this policy.
Response from netgear.comBy Consumer Affairs, November 18, 2020
Hi Oragnz,
You cable modem firmware is updated by your service provider. NETGEAR provides a version of the firmware to them so that they can make adjustments to the firmware to work with their service. If you need to update your firmware you need to contact your service provider.
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Thank you
You cable modem firmware is updated by your service provider. NETGEAR provides a version of the firmware to them so that they can make adjustments to the firmware to work with their service. If you need to update your firmware you need to contact your service provider.
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Thank you
Written by a customer while visiting netgear.com