I have worked with my service provider COX and they sent a tech to check all my internet connections checked out great. The COX tech I should contact NETGEAR to check the modem/router. My download speed will range from less than 10MBPS to more than 240MBPS.
Response from netgear.comBy Consumer Affairs, December 8, 2020
Hi Charles Shuler,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
My new Netgear Modem Router combo works like a champ. The equipment was easy to install and had no challenges with connection. I like that the WiFi name could be edited to a more personal one. Very pleased with purchase.