Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
2
slow speed, not what is advertised
on January 12, 2021
Posted by: jaskie1505
Purchase the Nighthawk Modem/Router with the box advertising it could handle the 600Mpbs speed I gave with my cable provider. So far speed is less than 100 and this is after Netgear staff reset my equipment.
Response from netgear.comBy Consumer Affairs, January 14, 2021
Hi jaskie1505,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Works Well but Can't Update Firmware!
on January 12, 2021
Posted by: steven3315
Gender:Male
Length of ownership:1 year or longer
I got rid of my ISP's box and replaced with this. It works very well with my ISP, great speed on multiple devices and has much better range in my house. Regarding the firmware, I'm stuck in a circular reference. My Nighthawk app on my iPhone says "Firmware Out of Date" and is completely useless, it has none of the options or features as advertised. The Netgear site says to log into your Netgear Genie and update. The Netgear Genie has no update available, says its up-to-date. The Netgear site says updates are pushed through the ISP. I called the ISP, which is Optimum/Altice One, and they said they do not provide updates for equipment other than their own. Although the product is still working very well, I hope this firmware issue doesn't come back to haunt me in the future.
I would recommend this to a friend!
Response from netgear.comBy Consumer Affairs, January 14, 2021
Hi steven3315,
The firmware on your Modem is updated by your service provider. More information can be found here: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Thank you
The firmware on your Modem is updated by your service provider. More information can be found here: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
LOVE my Nighthawk AC1900
on January 12, 2021
Posted by: Anonymous
I did not realize the speeds I could access (and had been paying for)! In a house with 8-14 devices ALWAYS connected, I do not experience the delays and lags that I had previously. Who knew the right modem/router could solve my problems? NOT ME! But I do now. Highly recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Working well so far
on January 12, 2021
Posted by: jOe P
Happy to report this product is working well after 1 week of standard use!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on January 12, 2021
Posted by: Steve Shobe
Instructions easy to follow, super fast, does just what we wanted.
Written by a customer while visiting netgear.com
Customer Rating
5
Manager
on January 12, 2021
Posted by: Paul
Everything is so much faster streaming with no buffering is so awesome!
Written by a customer while visiting netgear.com
Customer Rating
5
Modem router
on January 12, 2021
Posted by: Andrew
Bought this modem cause my one from the provider would always go in an out of service. This modem is super fast. The range is awesome. Would highly recommend buying.
Written by a customer while visiting netgear.com
Customer Rating
5
Just recently purchased my Netgear Nighthawk
on January 12, 2021
Posted by: Anonymous
Well, I have only been using my new equipment for a few days and so far, all is well. Keeping my fingers crossed that this will at least continue going in a positive direction.
Written by a customer while visiting netgear.com