Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
3
Love the equipment, customer service fails
on February 4, 2021
Posted by: Ken K
The equipment runs great, would give a 5 star if customer service could help out more in updating the firmware so that I could use the app. Didn’t appreciate them pointing to the internet service provider after I told them I purchased it myself.
Response from netgear.comBy Consumer Affairs, February 4, 2021
Hi Ken K,
Your cable modem will be updated by your service provider as they need to format the update to work with their service. This resource will help: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Thank you
Your cable modem will be updated by your service provider as they need to format the update to work with their service. This resource will help: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Great router for us!
on February 4, 2021
Posted by: Justin C
The old Comcast gateway used to be the bottleneck in our network, and after three of those burning up we pulled the trigger on this one. It’s been great so far and no more network issues!
Written by a customer while visiting netgear.com
Customer Rating
5
A hero amongst modems!
on February 4, 2021
Posted by: Jada T
I had to switch modems after upgrading my internet plan to work remote, this modem has been awesome. It’s fast, I’ve had zero issues and it’s sleek design makes it easy to keep it out of the way. The quick setup was thorough and easy to follow all on your own!
Written by a customer while visiting netgear.com
Customer Rating
5
Great buy
on February 4, 2021
Posted by: Maxi
I love my netgear49. Super fast and was easy to hook up!!!.. buy one you want be disappointed.
Written by a customer while visiting netgear.com
Customer Rating
5
Was easy to set up
on February 4, 2021
Posted by: Mack
So far this is a great Modem Router. Was easy to set up snd works great.
Written by a customer while visiting netgear.com
Customer Rating
5
Didn’t know my Internet was this fast
on February 4, 2021
Posted by: Hawgwild8988
I didn’t know these speeds were possible with my service. They are 4x faster than what I was getting with my old router. Amazing.
Written by a customer while visiting netgear.com
Customer Rating
5
Man what took so long?!
on February 3, 2021
Posted by: Charles
This is a great product! Hate that t took so long before I cut the cord and stopped renting equipment from my cable network!
Written by a customer while visiting netgear.com
Customer Rating
5
Good cable cutting modem
on February 3, 2021
Posted by: Fred
Instead of continually paying for equipment rental you can save money and use the Nighthawk modem router. It works very well.
Written by a customer while visiting netgear.com