Customer reviews from sharkninja.com
Shark - R-HZ702 Ultralight PetPro Corded Stick Vacuum with PowerFins HairPro Odor Neutralizer Technology - Refurbished Excellent - Purple
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
84
4 Stars
26
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
87 out of
103)
Customer Reviews for Shark - R-HZ702 Ultralight PetPro Corded Stick Vacuum with PowerFins HairPro Odor Neutralizer Technology - Refurbished Excellent - Purple
Customer Rating
5
Good suction
on February 18, 2026
Posted by: VCBASSETT57
from Leesburg Florida
Gender:Female
All these negative comments and I just want to say if you clean your filters after each time you use it it'll last you a long time! Dirty filters lower the suction and suffocate the motor. This is coming from a professional house cleaner
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
,excellent roller, picks up everything
on February 19, 2026
Posted by: Rebob
from Vermont
Gender:Male
Love it We have a German shedder and this machine picks up all the fur from the carpet and the floors.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wonderful
on March 18, 2026
Posted by: Cher711
from S.Florida
Gender:Female
I have had this ultralight petpro vacuum for a week now. I love it!! I have four cats and must vacuum daily This stick is tiny but powerful, the cord is long. The order came fast. I have found through out the years Shark products ROCK
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOVE IT
on April 2, 2026
Posted by: Olga71
from Palatine, IL
Gender:Female
OMG LOVE IT. Super easy to maneuver , the suction is awesome. I have a Siberian husky and when she sheds, she SHEDS. The LED lights are nice n bright to help find tiny debris
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
does not work
on April 3, 2026
Posted by: lindsey8383949
did not work brand new straight out of box. brush tool spins for 5 seconds then stops. troubleshooting says this indicates a blockage but it is a BRAND NEW vacuum that has never sucked up anything. extremely disappointed.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi Lindsey,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience, especially with a brand‑new vacuum not working properly right out of the box. We understand how frustrating and disappointing it can be to see a blockage alert when the vacuum hasn’t been used at all.
We can see that you’ve already reached out to us and that one of our agents is currently assisting you in getting this resolved. We appreciate you bringing this to our attention and allowing us the opportunity to help make this right.
If you need any additional support or have further questions, please don’t hesitate to contact our Customer Support team here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience, especially with a brand‑new vacuum not working properly right out of the box. We understand how frustrating and disappointing it can be to see a blockage alert when the vacuum hasn’t been used at all.
We can see that you’ve already reached out to us and that one of our agents is currently assisting you in getting this resolved. We appreciate you bringing this to our attention and allowing us the opportunity to help make this right.
If you need any additional support or have further questions, please don’t hesitate to contact our Customer Support team here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com