Customer reviews from sharkninja.com
Shark - R-HZ702 Ultralight PetPro Corded Stick Vacuum with PowerFins HairPro Odor Neutralizer Technology - Refurbished Excellent - Purple
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
84
4 Stars
26
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
87 out of
103)
Customer Reviews for Shark - R-HZ702 Ultralight PetPro Corded Stick Vacuum with PowerFins HairPro Odor Neutralizer Technology - Refurbished Excellent - Purple
Customer Rating
5
Love shark vacuums
on August 30, 2025
Posted by: Newellgirl
from VT
Gender:Female
I absolutely love shark vacuums but this one is beyond the best I have ever had.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOVE IT
on October 11, 2025
Posted by: rac231
Gender:Male
This vacuum is amazing. Has so much force and is so lightweight. Never going back to a cordless !
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Shark sweeper
on November 18, 2025
Posted by: Bacath55
Not happy with it it is hard to push. My other Ninja Shark is easy to push and cleans my house great. But my new one is very hard to push makes it very hard for me to clean the house maybe something is wrong with the new sweeper
Cathrine Comberiati
Cathrine Comberiati
Response from sharkninja.comBy SharkNinja, November 19, 2025
Hello,
Thank you for taking the time to leave a review.
That sounds really inconvenient. Let’s see how we can help. Based on the suction maneuverability you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
That sounds really inconvenient. Let’s see how we can help. Based on the suction maneuverability you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Doesn't work on carpet
on January 4, 2026
Posted by: Patti O
Gender:Female
This vacuum is great on hard flooring and rugs, but is VERY difficult to push across carpet (almost impossible!). My 9 year old Shark was great and pretty much pulled itself along the floor, but it finally died and I needed a replacement. This thing is impossible to push and pull. I am returning it and finding another brand.The quality has certainly gone down hill since Shark first appeared on the market.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 6, 2026
Hi Patti,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Shark is difficult to push on carpets. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/HZ700-Series-Shark-UltraLight-Pet-Pro-Corded-Stick-Vacuum-Troubleshooting-Guide
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Shark is difficult to push on carpets. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/HZ700-Series-Shark-UltraLight-Pet-Pro-Corded-Stick-Vacuum-Troubleshooting-Guide
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst product made.
on February 1, 2026
Posted by: RABr
Worst product ever made. Running the unit for less than an hour, it overheats and stops working. You will be wasting your money. Shark Vacuum use to be good, but I 'm not sure what happen to them.
Response from sharkninja.comBy SharkNinja, February 3, 2026
Hello there,
Thank you for taking the time to leave a review on the UltraLight PetPro Vacuum.
We’re truly sorry to hear that your vacuum is overheating during use. We understand how disruptive and frustrating it can be when your cleaning routine is interrupted, and we want you to know that we’re here to help you get things back on track as quickly as possible. To make sure this is resolved with care and attention, we encourage you to reach out to our team through our official support page. One of our representatives will be ready to assist you directly. You’re also welcome to explore our self‑help guide, which walks you through detailed troubleshooting steps for overheating issues. Thank you so much for your patience and for giving us the opportunity to make this right. You’ll find all the helpful links below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/HZ700-Series-Shark-UltraLight-Pet-Pro-Corded-Stick-Vacuum-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to leave a review on the UltraLight PetPro Vacuum.
We’re truly sorry to hear that your vacuum is overheating during use. We understand how disruptive and frustrating it can be when your cleaning routine is interrupted, and we want you to know that we’re here to help you get things back on track as quickly as possible. To make sure this is resolved with care and attention, we encourage you to reach out to our team through our official support page. One of our representatives will be ready to assist you directly. You’re also welcome to explore our self‑help guide, which walks you through detailed troubleshooting steps for overheating issues. Thank you so much for your patience and for giving us the opportunity to make this right. You’ll find all the helpful links below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/HZ700-Series-Shark-UltraLight-Pet-Pro-Corded-Stick-Vacuum-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not my expectation
on February 2, 2026
Posted by: ss888
This was a substitute because the warehouse did not have my original replacement/ I do not like the pet version. Won't stand up, on button hard to engage...suction is ok.
Response from sharkninja.comBy SharkNinja, February 2, 2026
Hi there,
Thank you so much for taking the time to leave a review.
We’re genuinely very sorry that you received a substitute unit due to low stock. We completely understand how disappointing that must have felt, especially now that you're experiencing an issue with the power button. This is absolutely not the experience we ever want for you, and we sincerely apologize for the frustration it has caused.
We’d really like the chance to make this right. Please reach out to us using the link below so our team can look into this further and offer the support you deserve:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you so much for taking the time to leave a review.
We’re genuinely very sorry that you received a substitute unit due to low stock. We completely understand how disappointing that must have felt, especially now that you're experiencing an issue with the power button. This is absolutely not the experience we ever want for you, and we sincerely apologize for the frustration it has caused.
We’d really like the chance to make this right. Please reach out to us using the link below so our team can look into this further and offer the support you deserve:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not longer working just bat 23 months!
on February 8, 2026
Posted by: Angela J
Gender:Female
Guess I am luckier than most. I got almost 2 years out of it. The area I use this is about 1000 square feet with vinyl plank. I vacuum typically once a week. Sometimes, but rarely, more. Its just two adults with not of foot traffic. The spinner roll just stopped working. It was good while it lasted! Not replacing with another. Says it has a 5 year warranty. We will see how that goes.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, February 10, 2026
Hi Angela,
Thank you for sharing your experience. Getting close to two years of use before the brushroll stopped working, would be disappointing, particularly when the vacuum had been performing well for your space. With a 5‑year warranty, it makes sense that you’d expect longer-lasting performance.
To help pinpoint what caused the brushroll to stop, please refer to our self‑help guide for step‑by‑step troubleshooting: https://support.sharkninja.com/article/HZ700-Series-Shark-UltraLight-Pet-Pro-Corded-Stick-Vacuum-Troubleshooting-Guide?redirect=false. If the steps don’t resolve the issue, please follow the directions at the end of the guide so our team can assist you under the warranty.
Kind Regards,
Shark Clean.
Thank you for sharing your experience. Getting close to two years of use before the brushroll stopped working, would be disappointing, particularly when the vacuum had been performing well for your space. With a 5‑year warranty, it makes sense that you’d expect longer-lasting performance.
To help pinpoint what caused the brushroll to stop, please refer to our self‑help guide for step‑by‑step troubleshooting: https://support.sharkninja.com/article/HZ700-Series-Shark-UltraLight-Pet-Pro-Corded-Stick-Vacuum-Troubleshooting-Guide?redirect=false. If the steps don’t resolve the issue, please follow the directions at the end of the guide so our team can assist you under the warranty.
Kind Regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum!
on February 15, 2026
Posted by: Catmom3!
from Weldon Spring MO
Gender:Female
I bought the first one on January 13, 2026. I loved it so much I bought another one on February 2, 2026. This is the fourth pro pet vacuum I’ve purchased. I highly recommend this model. The features are easy to use and the suction power is great.
The only thing is this model does not go under some of my furniture as my old model did but the odor deodorizer makes up for it.
The only thing is this model does not go under some of my furniture as my old model did but the odor deodorizer makes up for it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com