Customer reviews from sharkninja.com
Shark - R-HZ702 Ultralight PetPro Corded Stick Vacuum with PowerFins HairPro Odor Neutralizer Technology - Refurbished Excellent - Purple
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
84
4 Stars
26
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
87 out of
103)
Customer Reviews for Shark - R-HZ702 Ultralight PetPro Corded Stick Vacuum with PowerFins HairPro Odor Neutralizer Technology - Refurbished Excellent - Purple
Customer Rating
4
So light!
on May 14, 2025
Posted by: Leandre
from Junction City, OH
Gender:Female
I love the power and it is so light. One drawback is that it will not stand on its own and I really wish the under appliance wand had been included.
Written by a customer while visiting sharkninja.com
Customer Rating
4
on May 22, 2025
Posted by: Shirleygirl
from Colorado
Gender:Female
I am pleased with my new vacuum cleaner. It picks up the pet hair as stated in the advertisement. There seems to be a lot of suction power. I do find that it is a lot noisier than I had expected, and it feels heavier than the 9 pounds that it stated. But all in all, I am very pleased.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this vacuum cleaner!!
on June 4, 2025
Posted by: Felicia927
from Palm Beach, FL
Gender:Female
Absolutely love this vacuum cleaner!!! I have 2 beautiful little fur baby kitties that shed everywhere and this is amazing at keeping my house clean!!! It’s easy to use, easy to empty and clean, and easy to take apart to add attachments! I would highly recommend it!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Vac!!!!!
on June 5, 2025
Posted by: SDW9110
After I had a problem with my old Shark Rocket vacuum, I was sent the UltraLight Pet Vac. What a huge improvement. Now I know the old vac was not picking up, the amount of dirt and dust I was able to get out my carpet was incredible.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works great
on June 5, 2025
Posted by: Evil Jay
I bought this to replace my Shark from 2014, The new shark has better suction ,but the dirt container is smaller and the power cord is a couple of feet shorter! Also I can not vacuum the dog beds with this as it seems to shut down from jamming the roller on the pillow like dog bed but overall I am happy with this and it does do a better job
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark stands by their products
on July 15, 2025
Posted by: Vacuum
Shark stands by their products. If something is wrong they listen and make it right. Thank you Shark!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Major feature doesn't work well
on July 17, 2025
Posted by: Odddarrel
from Long Island
Gender:Female
It's light and powerful enough. However, It is not swivel with ease. Much harder to move than my other Shark. It takes too much work to move a light vacuum. I'd love to trade it in for an easy swival and heavier weight!
Response from sharkninja.comBy SharkNinja, July 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your Corded Stick Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your Corded Stick Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great until it's not.
on October 4, 2025
Posted by: SusanE
from Indiana
Gender:Female
I really love a corded stick vacuum and the light so, I can see all the dog hair. Since I have two cats and two dogs there is an abundance of fur everywhere. Although, I haven't had this vacuum for not even a year yet and it's starting to get extremely hot and has been very loud. After I run the vacuum for not even 5 minutes my ears are hurting from how loud the motor is.
I'm hoping the warranty is going to help with this or something... This is a malfunction in the product and seems to be a common occurrence. I will have this for a year in November.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi Susan,\nThank you for sharing your experience. We’re glad to hear the vacuum has been helpful in tackling pet hair and that the built-in light has made cleaning easier. With two cats and two dogs, we know how important reliable performance is.\nWe’re truly saddened to hear about the overheating and loud motor issues, especially after less than a year of use. That’s not the experience we want for our customers, and we understand how frustrating and uncomfortable this must be. It does sound like your unit may be experiencing a malfunction, and we’d love the opportunity to make this right.\nPlease reach out to our Customer Care team at 1-855-427-5127 so we can assist with troubleshooting and warranty support. Be sure to mention this review so we can prioritize your case.\nThank you again for your feedback, it helps us improve and better support our customers.\n\nWarm regards,\nShark Clean US
Written by a customer while visiting sharkninja.com