I really like this vacuum. It is lightweight but not flimsy, it cleans easily and works well. It is also attractive and so much easier to get up and down the stairs than my old vacuum. I also like the detachable smaller, hand held vac.
I have a Shark Corded Stick Vacuum I purchased some years ago. This one was for my brother. He loves it! The ease of going around corners and the attachments are great. Worth the money.
From the start I hated this machine! I’ve been a loyal shark customer for 20+ years. I have several shark products that have been fantastic! This vacuum I had expected to be another awesome purchase. It was so not!! Cheap materials, poor suction overall a piece of junk. After my first use I packed it up and returned the next day! I can’t express what a disappointment this was! Shark please discontinue this vacuum it is a deep mar on your product line!! Hate it! Beyond disappointing!
Response from sharkninja.comBy SharkNinja, August 7, 2025
Hello Gigi, Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Rocket, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Recently purchased on Prime day. Plugged in and the LED lights in the lower brush assembly do not come on. I had registered the product and called the Warranty dept. They told me the lower brush assembly is not covered. I told him I just plugged it in. The 5 year warranty states nothing about the lower brush assembly.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello Curt, Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble the the LED lights on your lower brush. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
I sent it back. It does not stand up by itself I stub my toe running for it before it fell to the floor. If it keeps falling everything is going to break on it. Very poor design. Tha bucket for dirt is small. I only buy shark, this was a disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Corded Stick Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
I bought thinking it was great because it was Dlx. Well hair wraps around the motor and you can't get to it to clean it resulting in a vacuum that no longer works. Foolishly I didn't register my product thinking it'd last longer than ONE YEAR and I was wrong. So I'm left with replacing it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 15, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your Shark Corded Stick Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.