Bought a month ago or less, pole falls off when I lift it up. But I have difficulty opening the Ben to dump trash. Recently a home body I am not able to return it or I would. Vacuums great on wood floor but not thin rugs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 5, 2025
Hello Gail, Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the pole and the dust cup of your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
I have been a Shark user for over 10 years. I do not believe in the cordless products specially for cleaning. Tried different brands and products, but nothing is the same as Shark I love my Shark
Roller stopped spinning. Go to open up the housing for the roller and discovered they used Torx screws EVERYWHERE???????????????????????????????????????? But wait they're not just standard Torx screws which I'm willing to bet 1 in 20 American household has the proper screwdriver for...NOPE...it's some weirdo Torx screw with a piece sticking out in the center. So not only do you need a Torx screwdriver, you need a Torx screw driver with a HOLLOWED OUT CENTER??????????????????????????????
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-427-5127 so we can help with this.
Love this product, perfect for the few area rugs & stair runner I have! Cord is long enough to reach top of stairs, light enough to use easily (hubs used to have to hold the canister & follow me up the stairs :)) Great value if you don't want a battery...