Bought a month ago or less, pole falls off when I lift it up. But I have difficulty opening the Ben to dump trash. Recently a home body I am not able to return it or I would. Vacuums great on wood floor but not thin rugs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 5, 2025
Hello Gail, Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the pole and the dust cup of your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
I have been a Shark user for over 10 years. I do not believe in the cordless products specially for cleaning. Tried different brands and products, but nothing is the same as Shark I love my Shark