Customer reviews from americantourister.com
American Tourister - Refurbished Excellent - PHENOM SOFTSIDE CARRY ON SPINNER SUITCASE - Black
Average customer rating
4.7
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
416
4 Stars
69
3 Stars
18
2 Stars
4
1 Star
14
93%of customers recommend this product.
(
385 out of
415)
Customer Reviews for American Tourister - Refurbished Excellent - PHENOM SOFTSIDE CARRY ON SPINNER SUITCASE - Black
Posted by: Anonymous
from Mount Dora, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] My Phenom Lite suitcase turned out the be exactly that: a super light case that provides phenomenal value in terms of size, weight, and functionality. I used it for the first time last week. It carried everything I needed in a compact but fully adequate space. I highly recommend you put this case at the top of your next-travel-case-purchase list!
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Palau Tourister
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s the lightest small suit case I have ever owned. I love the look and comfort. It looks professional and I love it!!
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: J LB
from Iowa, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a previous American Tourister for over 20 years, with great quality and ability. This one looks to have the same great quality and better features and functionality.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Nicole Vogt
from Wanaque, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is large and rolls easy. Highly recommended!
Written by a customer while visiting americantourister.com
Posted by: Geena
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is great. I can fit a few days worth of clothing in it ( at least 5). It’s light weight and easy to maneuver.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
1
Handle broke
on July 20, 2025
Posted by: RGD36
from Illinois
[This review was collected as part of a promotion.] Telescoping handle broke upon first use. Looking now to see if I can get a replacement handle.
No, I would not recommend this to a friend.
Response from americantourister.comBy American Tourister Care Team, July 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting americantourister.com
Customer Rating
5
Excellent value!
on July 21, 2025
Posted by: Different Drummer
from Atlanta, GA
[This review was collected as part of a promotion.] Very nice bag, especially for the price! I’ve had American Tourister products for years and have always been pleased!
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Habs
from New Port Richey, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight moves easily with the spinner wheels. I have owned American Tourister luggage for years. Great value and I hope these hold up like my last set.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com