Customer reviews from americantourister.com
American Tourister - Refurbished Excellent - PHENOM SOFTSIDE CARRY ON SPINNER SUITCASE - Black
Average customer rating
4.7
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
416
4 Stars
69
3 Stars
18
2 Stars
4
1 Star
14
93%of customers recommend this product.
(
385 out of
415)
Customer Reviews for American Tourister - Refurbished Excellent - PHENOM SOFTSIDE CARRY ON SPINNER SUITCASE - Black
Customer Rating
5
Great carry on
on June 3, 2025
Posted by: Jewels
[This review was collected as part of a promotion.] Light and easy to maneuver, love the color and size!
Written by a customer while visiting americantourister.com
Customer Rating
5
Love it
on June 4, 2025
Posted by: Small luggage piece
from Granbury, Texas
[This review was collected as part of a promotion.] Bought this for my husband to take back and forth to the hospital. Light and easy to use.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Al An
from Los angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy - glides smoothly - roomy and looks great on the go
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
4
Used this bag for a week trip with lots of driving
on June 16, 2025
Posted by: westminstermom
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like this carryon, light, rolls well and has a ton of room inside. Wish the inside had two pockets on the top just to keep things separated but otherwise worked well.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
4
Lightweight, Smooth-Rolling Carry-On with Room for
on June 22, 2025
Posted by: Bebety
from Salt Lake City, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently used this carry-on for an international trip and found that it has several impressive features that make travel easier—especially for those who value convenience and mobility.
The double wheels are a standout feature. They roll smoothly and provide great stability, even when navigating through tight airport spaces or uneven surfaces. I also appreciate the soft-shell design, which makes it much easier to open and close the bag in the cramped quarters of an airplane cabin.
Another big plus is the expansion zipper, which gives you just enough extra room for those last-minute additions without making the bag too bulky. It’s also very lightweight, which is a huge benefit when lifting it into the overhead bin.
That said, there are a few areas where the bag could improve. Most notably, it lacks a dedicated laptop compartment. The large inside pocket on the lid technically fits a laptop, but it’s not ideal during TSA security checks, where quick access is essential. I also tried placing a tablet and laptop in the front or internal pockets, but doing so affected the balance and stability of the bag while rolling.
Overall, it’s a solid carry-on for the price—light, practical, and great for short trips. But for travelers who need to bring tech devices, a better-designed laptop storage option would make this an even more versatile and traveler-friendly choice.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
5
Great Rolling Carry On!
on June 24, 2025
Posted by: DebbieV
[This review was collected as part of a promotion.] I just finished packing my travel items into the carry on. And everything fits perfect! The handle and rollers work great. Very easy to roll at my side. It does NOT have a mind of its own. It move with ease!!
Written by a customer while visiting americantourister.com
Posted by: KPap
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have only used the bag once but so far it works well. It is spacious for a short trip and moves well on the full rotation wheels.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: T Fitzer
from Scotia N.Y
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just used mine for the first time and was amazed how it compared to my other expensive luggage
I would recommend this to a friend!
Written by a customer while visiting americantourister.com