Customer reviews from americantourister.com
American Tourister - Refurbished Excellent - PHENOM SOFTSIDE CARRY ON SPINNER SUITCASE - Black
Average customer rating
4.7
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
416
4 Stars
69
3 Stars
18
2 Stars
4
1 Star
14
93%of customers recommend this product.
(
385 out of
415)
Customer Reviews for American Tourister - Refurbished Excellent - PHENOM SOFTSIDE CARRY ON SPINNER SUITCASE - Black
Customer Rating
5
on December 29, 2024
Posted by: Meric
from Ohio
This was a gift for Christmas. Can’t wait to use it. Very nice looking!
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
5
Easy Rolling. ❤️
on December 30, 2024
Posted by: Anonymous
Wheels are great and rolls so smoothly. So far, holding up very well.
Written by a customer while visiting americantourister.com
Customer Rating
5
Big and lightweight
on January 1, 2025
Posted by: Goddess
It’s definitely good for packing your clothes and I like the size of it. It’s lightweight and easy to lift. I like that it is very slightly larger than most luggage bags are. I like the color. It’s nice that it has additional places to place stuff to pack.
Written by a customer while visiting americantourister.com
Customer Rating
5
Very light weight and easy to maneuver
on January 2, 2025
Posted by: bill28
I love this product. I previously bought one for my daughter.
Written by a customer while visiting americantourister.com
Customer Rating
3
Under investigation, 3 stars at this time
on January 2, 2025
Posted by: Fofo
from California
I just purchased four a trip to Wyoming at the end of the month, so I haven’t really been able to use it yet. Now it is common as it may be to pack a suitcase. It may be advisable to put a little notation in the in the suitcase regarding what do you put in the net area? What are you supposed to put in there? Also, there’s two tabs at the front of the suitcase on the inside or is that for a strap that buckles in I have no idea what those are for All in all. I believe this is gonna be a nice suitcase. I had one similar to it before it did not have the 360 wheels it does they seem to roll pretty nice when I’ve tested it. I could let you know more after I packed it and I had taken it on a vacation. As additional safety feature, I would like to see something like reflective materials, sewn into the outside of the suitcasesuitcase so in the Event when walking in traffic at night or on a rainy day, visibility would be key.
I would recommend this to a friend!
Response from americantourister.comBy American Tourister Care Team, January 8, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting americantourister.com
Customer Rating
1
Superise
on January 3, 2025
Posted by: Allen123456789
from Thailand
I travel to SFO yesterday and need to travel to Hongkong today.
I have buy some gift for my family.
So I bought this luggage yesterday
When I finish pack my luggage this morning
I pull the zip, It break immediately
I am so superise the quality of this luggage
Actually I have buy few American tourist luggage in Taiwan. The luggage is strong and use many years.
I have to take Uber back to store or change new one. And it waste a lot of time for me
It makes me wonder the QC of this brand change ?
I have buy some gift for my family.
So I bought this luggage yesterday
When I finish pack my luggage this morning
I pull the zip, It break immediately
I am so superise the quality of this luggage
Actually I have buy few American tourist luggage in Taiwan. The luggage is strong and use many years.
I have to take Uber back to store or change new one. And it waste a lot of time for me
It makes me wonder the QC of this brand change ?
I would recommend this to a friend!
Response from americantourister.comBy American Tourister Care Team, January 8, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting americantourister.com
Customer Rating
5
LOVE IT
on January 4, 2025
Posted by: LOQUI
All my cases are American Tourister. I fell in love with this color as my first one I got is Black and blue trim, this time I went the reverse Blue with Black trim. Love it, love it.
Written by a customer while visiting americantourister.com
Customer Rating
5
Great roll aboard bag
on January 8, 2025
Posted by: Lauren444
I received this suitcase as a Christmas gift. It’s sturdy, capacious and very pretty. I especially appreciate that the telescoping handle is taller than average, so it doesn’t require me to bend down to pull the bag.
Written by a customer while visiting americantourister.com