Customer reviews from Samsung US
Samsung - QN75QN80FDFXZA 75" NeoQLED QN80F Series UHD 4K Smart TV (2025)
Average customer rating
4.7
(479 Reviews)
Rating breakdown 479 reviews
5 Stars
392
4 Stars
59
3 Stars
15
2 Stars
7
1 Star
6
96%of customers recommend this product.
(
210 out of
219)
Customer Reviews for Samsung - QN75QN80FDFXZA 75" NeoQLED QN80F Series UHD 4K Smart TV (2025)
Customer Rating
5
surround sound, video games looks awesome
on May 11, 2026
Posted by: Bake
from Placerville California
[This review was collected as part of a promotion.] my PS5 Pro looks incredible on the TV and I love watching 4k movies and I enjoy my TV. works great The homepage is very good and set up good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on June 13, 2026
Posted by: Exconbrsp
from California
[This review was collected as part of a promotion.] The picture is amazing works great good speaker it could use a bit more bass but all around great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good.
on October 25, 2025
Posted by: catroast
from Albuquerque, NM
I was super excited to get my first 85” TV. I did the pre-work to prepare the wall where I was going to hang it. I got an appropriate sized wall mount and installed it. The TV came and it was definitely big and heavy, so I would need a helping hand. I finally got it up on the wall. Once I powered it on, it was bright and vivid. And that’s where the good news ends. I didn’t realize what I was getting when I purchased an AI enhanced picture. Everything was grainy and there was were these weird, subtle fluctuations in the picture. Then I noticed the small, bizarre picture anomalies. Textures were off and I saw the weird AI face abnormalities on distant faces, distortions that were typical of AI image generation. I was so disappointed. I just wanted to try to get the screen to be normal, so I tried to turn off all AI settings. I succeeded in getting rid of the AI motion blurring artifacts, but the weird textures and distortions remain. I’m really disappointed. I want a refund or a TV with no AI enhancement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, October 27, 2025
catroast,
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great experience
on March 31, 2025
Posted by: Samusung0403
[This review was collected as part of a promotion.] QUALITY OUTSTANDING FOR PRICE SOUND AND PICTURE DESIGN ARE GREAT
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture, easy to navigate!
on August 19, 2025
Posted by: Bob5789
[This review was collected as part of a promotion.] This TV is amazing! Our family enjoys it very much!
The colors, the volume, the size are amazing! I did a lot of research & overall the value and quality of Samsung was always at the top tier!
The tv & AI are so much faster than even 5 years ago.
We love it!
The colors, the volume, the size are amazing! I did a lot of research & overall the value and quality of Samsung was always at the top tier!
The tv & AI are so much faster than even 5 years ago.
We love it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has sharp picture quality
on November 28, 2025
Posted by: RajuBR
[This review was collected as part of a promotion.] The picture quality is nice. The colors are accurate. The h d r content is looking awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money, do not buy
on March 15, 2026
Posted by: Disappointed
from Phoenix az
Save your money, this tv is extremely disappointing for the money spent. A tcl or other options out there, even the cheaper Samsung 98 inch is the same exact tv. This tv cannot do anything better than those. My other 85 Samsung I bought 4 years ago has the same picture. DO NOT BUY!!! also, for a billion dollar corporation you would think they got the specs right. This tv weights over 120 pounds WITHOUT the stand. The specs are not correct!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, March 16, 2026
Hello,
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Too much email
on June 5, 2026
Posted by: Paul
from Tombuktu
[This review was collected as part of a promotion.] Please stop sending me so much email. It’s very annoying. I might stop buying Samsung products if you don’t stop all these emails!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US