Customer reviews from Samsung US
Samsung - QN75QN80FDFXZA 75" NeoQLED QN80F Series UHD 4K Smart TV (2025)
Average customer rating
4.7
(374 Reviews)
Rating breakdown 374 reviews
5 Stars
310
4 Stars
43
3 Stars
12
2 Stars
3
1 Star
6
96%of customers recommend this product.
(
150 out of
156)
Customer Reviews for Samsung - QN75QN80FDFXZA 75" NeoQLED QN80F Series UHD 4K Smart TV (2025)
Customer Rating
5
Stunning picture quality that does not hurt your e
on December 31, 2025
Posted by: Aurobindo
[This review was collected as part of a promotion.] We have recently bought Samsung 65 inch QLED and we are very happy with the purchase. We got it during holiday season sale and its worth the price we paid. The picture quality is very good and I like QLED better that OLED because QLED does not strain my eyes. AI features and Taizen OS ecosystem integration with rest of Samsung products works like magic. I highly recommend this TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
True Theatre Visual Experience
on December 31, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I am a Samsung fan, the 85-inch Neo QLED is the 5th Samsung TV and our crown jewel. If you’re on the fence about the size, don’t be—it turns your living room into a literal private theater. The first thing that blew me away was the sheer clarity. Even with older movies that aren't natively 4K, the AI upscaling does a phenomenal job of sharpening the image without making it look "fake" or over-processed.
The brightness is where this TV really wins. Our living room has massive windows, and our old set used to be unwatchable during the day due to reflections. This screen handles glare like a champ; the colors stay vibrant and the blacks stay deep even in high noon sun. Speaking of blacks, the contrast is incredible. Watching sci-fi or dark thrillers, there’s zero "blooming" around bright objects on dark backgrounds. It’s just crisp, inky, and immersive.
The "Movie Mode" and "Filmmaker Mode" are game-changers for anyone who wants to see the film exactly how the director intended. Every detail, from skin textures to background landscapes, looks lifelike. Plus, the Tizen interface is fast and makes switching between apps seamless. It’s a massive footprint, but the slim design makes it look like a piece of art on the wall rather than a bulky appliance. If you want that "wow" factor every time you turn on the TV, this is it. Best purchase I've made in years!
The brightness is where this TV really wins. Our living room has massive windows, and our old set used to be unwatchable during the day due to reflections. This screen handles glare like a champ; the colors stay vibrant and the blacks stay deep even in high noon sun. Speaking of blacks, the contrast is incredible. Watching sci-fi or dark thrillers, there’s zero "blooming" around bright objects on dark backgrounds. It’s just crisp, inky, and immersive.
The "Movie Mode" and "Filmmaker Mode" are game-changers for anyone who wants to see the film exactly how the director intended. Every detail, from skin textures to background landscapes, looks lifelike. Plus, the Tizen interface is fast and makes switching between apps seamless. It’s a massive footprint, but the slim design makes it look like a piece of art on the wall rather than a bulky appliance. If you want that "wow" factor every time you turn on the TV, this is it. Best purchase I've made in years!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung failure to honor warranty
on January 22, 2026
Posted by: Unhappy
from Ca
85 inch Neo Qled picture freezes cant fix, must shut power tv down to reset. Happens several times in the span of couple hours.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 23, 2026
Hello,
It’s unfortunate to hear about your experience with Samsung’s QN80F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s QN80F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Looks like a window to the world
on February 5, 2026
Posted by: Stretch
[This review was collected as part of a promotion.] True to life. AI really enhances the picture quality.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture!
on February 7, 2026
Posted by: Daisy
[This review was collected as part of a promotion.] This tv is the best purchase I've made in maybe my whole life! I love the picture.. the screen quality it's striking..
Sounds are crisp.. picture is crystal clear and I love the features!
Written by a customer while visiting Samsung US
Customer Rating
5
The picture is so crystal clear.
on February 19, 2026
Posted by: scottysmobile2
[This review was collected as part of a promotion.] it's one of the best TVs I've ever seen the ocean the scenes they look so real put a fireplace on their and it looks good.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on April 21, 2026
Posted by: Happyviewer
from Illinois
[This review was collected as part of a promotion.] Great overall tv you can't go wrong with this one it's easy to set up the apps download really fast the picture is great in the daytime as well as night the sound is excellent
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good.
on October 25, 2025
Posted by: catroast
from Albuquerque, NM
I was super excited to get my first 85” TV. I did the pre-work to prepare the wall where I was going to hang it. I got an appropriate sized wall mount and installed it. The TV came and it was definitely big and heavy, so I would need a helping hand. I finally got it up on the wall. Once I powered it on, it was bright and vivid. And that’s where the good news ends. I didn’t realize what I was getting when I purchased an AI enhanced picture. Everything was grainy and there was were these weird, subtle fluctuations in the picture. Then I noticed the small, bizarre picture anomalies. Textures were off and I saw the weird AI face abnormalities on distant faces, distortions that were typical of AI image generation. I was so disappointed. I just wanted to try to get the screen to be normal, so I tried to turn off all AI settings. I succeeded in getting rid of the AI motion blurring artifacts, but the weird textures and distortions remain. I’m really disappointed. I want a refund or a TV with no AI enhancement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, October 27, 2025
catroast,
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US