Customer reviews from Samsung US
Samsung - QN75QN80FDFXZA 75" NeoQLED QN80F Series UHD 4K Smart TV (2025)
Average customer rating
4.7
(479 Reviews)
Rating breakdown 479 reviews
5 Stars
392
4 Stars
59
3 Stars
15
2 Stars
7
1 Star
6
96%of customers recommend this product.
(
210 out of
219)
Customer Reviews for Samsung - QN75QN80FDFXZA 75" NeoQLED QN80F Series UHD 4K Smart TV (2025)
Customer Rating
5
Great Buy!!! Excellent image & sound!
on October 14, 2025
Posted by: Ivette
[This review was collected as part of a promotion.] Great image with vibrant colors. Sound is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on October 14, 2025
Posted by: Animalhouse
[This review was collected as part of a promotion.] Great picture. Picture is so clear, it’s like you are there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor sound quality during live sporting events
on October 14, 2025
Posted by: Pinehurst177
[This review was collected as part of a promotion.] Most broadcasts of live sporting events have huge fluctuations of volume. There are many moments that the volume increases dramatically on its own with heavy crowd noise which drowns out the announcers. I’d estimate the overall volume increases 25% and is unbearable. It will go back to normal levels on its own.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Pinehurst177,
Thank you for sharing your experience with volume fluctuations on your TV. This is likely due to a setting you may have accidentally enabled.
Here are a few steps that may help resolve the issue:
1. Turn off the Sound Sensor: Use the button located beneath the Samsung logo on the bottom of the TV. With the TV powered on, press the button to the left to turn the sensor on or to the right to turn it off.
2. Disable AI Sound Features: Some AI functions automatically analyze and adjust sound, which may cause volume to fluctuate. To disable these: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode. You can turn off all AI functions at once or toggle each setting individually.
3. Check for Firmware Updates: Keeping your TV up to date may improve audio performance: Settings > Support > Software Update > Update Now
To help stabilize audio, please do enable Auto Volume, which automatically adjusts sound levels when switching inputs or channels: Settings > All Settings > Sound > Expert Settings > Auto Volume > On (please note: Auto Volume can be used with TV speakers only, not with connected audio devices)
If you'd like more assistance, please contact Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Pro
Thank you for sharing your experience with volume fluctuations on your TV. This is likely due to a setting you may have accidentally enabled.
Here are a few steps that may help resolve the issue:
1. Turn off the Sound Sensor: Use the button located beneath the Samsung logo on the bottom of the TV. With the TV powered on, press the button to the left to turn the sensor on or to the right to turn it off.
2. Disable AI Sound Features: Some AI functions automatically analyze and adjust sound, which may cause volume to fluctuate. To disable these: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode. You can turn off all AI functions at once or toggle each setting individually.
3. Check for Firmware Updates: Keeping your TV up to date may improve audio performance: Settings > Support > Software Update > Update Now
To help stabilize audio, please do enable Auto Volume, which automatically adjusts sound levels when switching inputs or channels: Settings > All Settings > Sound > Expert Settings > Auto Volume > On (please note: Auto Volume can be used with TV speakers only, not with connected audio devices)
If you'd like more assistance, please contact Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 14, 2025
Posted by: Paganj
[This review was collected as part of a promotion.] Love the tv. Hate the pop ads. Dislike when Bixbi arbitrarily pops up for no apparent reason.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on October 14, 2025
Posted by: Labron
[This review was collected as part of a promotion.] Great picture from the front and the sides. Also love this the sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and it has a energy saver
on October 14, 2025
Posted by: Bettyboop
[This review was collected as part of a promotion.] Well I download all the apps I would like then I use to stream
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New TV is great
on October 14, 2025
Posted by: HappyGranny
[This review was collected as part of a promotion.] I love the new TV. The picture is crystal clear and colors are bright. I got the TV because my "Old TV" wasn't able to get some streaming applications. Now, I can.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features my TV has
on October 14, 2025
Posted by: Mikex187
[This review was collected as part of a promotion.] I love my Samsung TV. I would definitely recommend to family and friends.
Value
5
Written by a customer while visiting Samsung US