Customer reviews from sharkninja.com
Ninja - FrostVault 65-qt. Wheeled Cooler with Cold Dry Zone, Charcoal Gray - Charcoal Grey
Average customer rating
4.6
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
47
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
2
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for Ninja - FrostVault 65-qt. Wheeled Cooler with Cold Dry Zone, Charcoal Gray - Charcoal Grey
Customer Rating
5
Amazing Cooler!!
on June 11, 2026
Posted by: Cindy274
I recently got this cooler. And it is AMAZING!! I am going to use this for YEARS!! It is SO sturdy and well made!! It's so incredible!! I Would highly recommend their cooler!! I love the drawer as well!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointing.
on June 9, 2026
Posted by: Geezerglide
from California
Gender:Male
Looks good, feels sturdy, but wouldn't keep ice very long at all. Putt 20 pounds of Ice in it and drove 200 miles, and when we got to our destination, about three hours, all we had was cold water.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 9, 2026
Hi there,
Thank you for taking the time to leave a review.
We're really sorry to hear that the ice retention didn’t meet your expectations, especially after such a long drive. We completely understand how frustrating it must have been to arrive and find the ice had melted much sooner than anticipated. Performance can sometimes vary depending on factors like how often the cooler is opened, how full it is, and the external temperature. We’d love the opportunity to look into this further and help you get the most out of your product. We recommend using the link below, for troubleshooting tips. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you.
https://support.sharkninja.com/article/FB200-Series-Ninja-FrostVault-Wheeled-Cooler-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're really sorry to hear that the ice retention didn’t meet your expectations, especially after such a long drive. We completely understand how frustrating it must have been to arrive and find the ice had melted much sooner than anticipated. Performance can sometimes vary depending on factors like how often the cooler is opened, how full it is, and the external temperature. We’d love the opportunity to look into this further and help you get the most out of your product. We recommend using the link below, for troubleshooting tips. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you.
https://support.sharkninja.com/article/FB200-Series-Ninja-FrostVault-Wheeled-Cooler-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Wrong color
on June 4, 2026
Posted by: Vicki's
Gender:Female
I love my cooler the only thing is I didn't get the right color I ordered.Thats why I only gave it 3 stars
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, June 5, 2026
Hi Vicki,
Thank you for taking the time to leave your review.
We’re so glad to hear that you love your cooler. We also understand how disappointing it must be to receive a different color than the one you originally ordered.
Your feedback is important to us, and we will be sure to share it with our internal teams as we continue working to improve our order accuracy and overall customer experience.
If there’s anything we can do to help make this right, or if you’d like assistance with your order, we’d love to hear from you. Please feel free to reach out to our Customer Care team using the link below:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave your review.
We’re so glad to hear that you love your cooler. We also understand how disappointing it must be to receive a different color than the one you originally ordered.
Your feedback is important to us, and we will be sure to share it with our internal teams as we continue working to improve our order accuracy and overall customer experience.
If there’s anything we can do to help make this right, or if you’d like assistance with your order, we’d love to hear from you. Please feel free to reach out to our Customer Care team using the link below:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great ice chest
on June 2, 2026
Posted by: Hottostito
Gender:Male
Great ice chest! Has features that some ice chest that are twice the price don’t have!
Written by a customer while visiting sharkninja.com
Customer Rating
5
EXCELLENT PURCHASE
on May 31, 2026
Posted by: Happy in TN
from Tennessee
Gender:Female
Ought this last summer and LOVE LOVE LOVE it! It really keeps everything super cold and keeps ice for days! Got tired of carrying all the different coolers and this one does it all!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Coolest cooler around town
on May 28, 2026
Posted by: Just Go Tennessee
Gender:Male
Took it out on the lake for 8 hours for Memorial Day. The features of this ice chest are legendary and the ice hardly even melted. We could’ve gone another few days! So glad we got the one with wheels! Such an innovative cooler and it kept our sandwiches nice and dry!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very pleased
on May 28, 2026
Posted by: Pi ss on t i ts
Gender:Male
Took it camping and it lasted days. Put jn 7 lb on day three though it really didn't need it. Colder drinks than the new fridge and the food storage kept mest butter and cheese perfect even in hot weather
Written by a customer while visiting sharkninja.com
Customer Rating
1
Does not hold ice for long
on May 12, 2026
Posted by: Nik25
I bought this cooler a little over a month ago and have been highly disappointed. While it does have a ton of room, it does not hold ice for more than 2 days at best. I waited to write this to try all the tricks…prepping it before hand, keeping it out of the sun, we even brought it inside to the ac…we have a knock off that holds ice so much longer. Aside from that I love the room and drawer but it defeats the purpose to not even be able to go camping for a weekend unless we eat all cold stuff the first day. I saved up for a while and treated myself so I wanted to love this cooler so bad but unfortunately it just doesn’t do as advertised.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 12, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your disappointment, especially after saving up and looking forward to using the cooler for camping trips. We understand how frustrating it is when ice retention doesn’t meet expectations, particularly after trying recommended tips like pre‑chilling, keeping it out of direct sunlight, and storing it indoors. We truly appreciate you sharing such detailed feedback, as it helps us identify where improvements are needed. The link below will take you to our support page, where you’ll find detailed guidance to help resolve the issue. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/FB200-Series-Ninja-FrostVault-Wheeled-Cooler-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear about your disappointment, especially after saving up and looking forward to using the cooler for camping trips. We understand how frustrating it is when ice retention doesn’t meet expectations, particularly after trying recommended tips like pre‑chilling, keeping it out of direct sunlight, and storing it indoors. We truly appreciate you sharing such detailed feedback, as it helps us identify where improvements are needed. The link below will take you to our support page, where you’ll find detailed guidance to help resolve the issue. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/FB200-Series-Ninja-FrostVault-Wheeled-Cooler-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com