Customer reviews from sharkninja.com
Ninja - Outdoor FrostVault Go 36-Can Soft Cooler with Cold Dry Zone - Lakeshore Blue
Average customer rating
4.4
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
33
4 Stars
4
3 Stars
3
2 Stars
1
1 Star
3
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Ninja - Outdoor FrostVault Go 36-Can Soft Cooler with Cold Dry Zone - Lakeshore Blue
Customer Rating
5
A durable ,spacious ,comfortable backpack cooler that keeps food and drinks cold and is perfect for family outing and sports day
on September 12, 2026
Posted by: SubkhiiaG
I’ve really enjoyed using the Ninja outdoor FrostVault Go Backpack Coller.The quality feels durable and well -made,and the royal blue color looks great.It is plenty of space for drinks,snacks and food, making it perfect for family outing,sports practice and picnics.The backpack straps are comfortable and make it easy to to carry, even when it is packed .I also love that it keeps everything cold for a long time.Cleaning is simple and convenient,which is a big plus for everyday use.Assembly was very easy and straightforward .Overall,this cooler is practical stylish and very useful for an active family.I would definitely recommend .
Written by a customer while visiting influenster.com
Customer Rating
5
Good
on September 11, 2026
Posted by: MariaA
This is a really great cooler. It’s easy to store things and it’s very portable. It’s not too heavy and it’s a great tool to organize your stuff. I usually take when I go on a picnic. I will highly recommend people to purchase this product. 
Written by a customer while visiting influenster.com
Customer Rating
1
Nothing great wouldn’t buy again
on July 24, 2026
Posted by: Drinking warm beer
Gender:Male
We bought the ninja pack pack cooler 36 cans. It in the top it only holds 24 cans and doesn’t keep ice in hot weather especially if you do as they suggest and don’t zip it
Response from sharkninja.comBy SharkNinja, July 30, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your FrostVault Cooler doesn't perform as expected, especially regarding capacity and ice retention in hot weather.
For best performance, please ensure the zipper is fully closed, as it is leakproof and designed to help maintain temperature. The cooler can hold up to 36 cans without ice or approximately 24 cans plus ice. If you're experiencing any further performance concerns, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/FF100-Series-Ninja-Outdoor-FrostVault-Go-Soft-Coolers-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your FrostVault Cooler doesn't perform as expected, especially regarding capacity and ice retention in hot weather.
For best performance, please ensure the zipper is fully closed, as it is leakproof and designed to help maintain temperature. The cooler can hold up to 36 cans without ice or approximately 24 cans plus ice. If you're experiencing any further performance concerns, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/FF100-Series-Ninja-Outdoor-FrostVault-Go-Soft-Coolers-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good insulation, but smaller than advertised
on July 7, 2026
Posted by: Sammtz
The cooler backpack keeps drinks cold very well, which is definitely its strongest point. However, the backpack feels heavy even before adding drinks, and I was not able to fit the full 36 cans as advertised.
Response from sharkninja.comBy SharkNinja, July 9, 2026
Hi there,
Thank you for taking the time to share your feedback on the Backpack Cooler. We're glad to hear that its cooling performance met your expectations and helped keep your drinks cold.
We're sorry to learn that the backpack felt heavier than expected and that you were unable to fit the full advertised capacity. We understand how disappointing that can be when you’re counting on the cooler to hold everything you need for your outing.
Your feedback is valuable and will be shared with our team as we continue to improve our products. If you'd like us to take a closer look at your experience or discuss the cooler's capacity specifications, please reach out to our support team here: https://support.sharkninja.com/contact-us
Thank you again for your honest feedback.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback on the Backpack Cooler. We're glad to hear that its cooling performance met your expectations and helped keep your drinks cold.
We're sorry to learn that the backpack felt heavier than expected and that you were unable to fit the full advertised capacity. We understand how disappointing that can be when you’re counting on the cooler to hold everything you need for your outing.
Your feedback is valuable and will be shared with our team as we continue to improve our products. If you'd like us to take a closer look at your experience or discuss the cooler's capacity specifications, please reach out to our support team here: https://support.sharkninja.com/contact-us
Thank you again for your honest feedback.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Another chance
on May 12, 2026
Posted by: Shaq
from North Carolina
Gender:Male
I wrote a review about this cooler last week and how no one would help me with my Frost Vault backpack cooler broken zipper. Since e then they have sent me a brand new cooler. So thanks, Shark Ninja for the new cooler. I will give another review for this cooler after I have used it a few times and the zipper stays zipped.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on January 17, 2026
Posted by: Gnat
Gender:Female
Bought this to use for work. My husband and I work 12-hour shifts, and we needed something to keep food and beverages in, so we weren't running out for fast food. The ease of carrying it as a backpack was a selling point. Bonus points for the included ice packs. Now if only Ninja would fulfill my 50Q frost vault order from the Ninja Kitchen TikTok shop. I maintain that if the item was unavailable/out of stock, I would not have been able to order it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Such an amazing cooler
on October 6, 2025
Posted by: alycon116_6957
[This review was collected as part of a promotion.] Wow this is a road trip game changer. i filled it with yogurt, fruit and other perishable snacks for our whole family and it fits A LOT. it kept everything cold, fit perfectly in the car, and i love the thick, insulated hard sides that keeps everything safe. great product
Written by a customer while visiting sharkninja.com
Customer Rating
1
too heavy
on July 27, 2025
Posted by: KD - florida
from florida
Gender:Female
was so excited for this we have multiple ninja products and love however I used this twice and was just
too heavy to walk around with. currently in the return process. loved the storage zone and color but in the end didnt meet my needs with the weight.
too heavy to walk around with. currently in the return process. loved the storage zone and color but in the end didnt meet my needs with the weight.
Response from sharkninja.comBy SharkNinja, July 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the Ninja FrostVault Go Backpack Soft Cooler wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that the Ninja FrostVault Go Backpack Soft Cooler wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com