Customer reviews from sharkninja.com
Ninja - Outdoor FrostVault Go 36-Can Soft Cooler with Cold Dry Zone - Canyon Red
Average customer rating
4.5
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
31
4 Stars
4
3 Stars
3
2 Stars
1
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Ninja - Outdoor FrostVault Go 36-Can Soft Cooler with Cold Dry Zone - Canyon Red
Customer Rating
3
Good insulation, but smaller than advertised
on July 7, 2026
Posted by: Sammtz
The cooler backpack keeps drinks cold very well, which is definitely its strongest point. However, the backpack feels heavy even before adding drinks, and I was not able to fit the full 36 cans as advertised.
Response from sharkninja.comBy SharkNinja, July 9, 2026
Hi there,
Thank you for taking the time to share your feedback on the Backpack Cooler. We're glad to hear that its cooling performance met your expectations and helped keep your drinks cold.
We're sorry to learn that the backpack felt heavier than expected and that you were unable to fit the full advertised capacity. We understand how disappointing that can be when you’re counting on the cooler to hold everything you need for your outing.
Your feedback is valuable and will be shared with our team as we continue to improve our products. If you'd like us to take a closer look at your experience or discuss the cooler's capacity specifications, please reach out to our support team here: https://support.sharkninja.com/contact-us
Thank you again for your honest feedback.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback on the Backpack Cooler. We're glad to hear that its cooling performance met your expectations and helped keep your drinks cold.
We're sorry to learn that the backpack felt heavier than expected and that you were unable to fit the full advertised capacity. We understand how disappointing that can be when you’re counting on the cooler to hold everything you need for your outing.
Your feedback is valuable and will be shared with our team as we continue to improve our products. If you'd like us to take a closer look at your experience or discuss the cooler's capacity specifications, please reach out to our support team here: https://support.sharkninja.com/contact-us
Thank you again for your honest feedback.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
